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In Nero 2016 Platinum encounter problem after imported MP4 file to Nero Video Project

In Nero 2016 Platinum, I encounter failure problem after imported MP4 file to Nero Video Project. In my Nero video from Create Disc I go DVD follow by DVD-Video and Import file (MP4) which the result show Type = Video and duration = 0h: 00m: 00s as well as with a big CROSS in a box. I can't play the video and go to next level to arrange my movie file project and can't burn to disc at all.
I open the same MP4 file in Nero Media Home & Nero Recode it works smoothly. Please advice. Is there ant thing wrong with my Nero Video. I'm waiting for yours prompt reply. Thank you.
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