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Installing Nero Platinum 2016 I received the wizard was interrupted message.

I received the below message when installing Nero Platinum 2016, Serial Number: 9066-8292-5P0W-98TC-488L-8UA3-2419-9WLW. That happened twice. Since this is an upgrade I did not uninstall Nero Platinum2015 so it would know I had a previous version. How do I upload a GETSUPPORTFILES cab?
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