Is the nero 2014 platinum version I recently downloaded x64 compatible? I am running Windows 7.

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  • I’m MISERABLE
    SO If this is true why has my instal failed twice and removed all of my desktop icons? Luckily I was able to restore Windows Explorer with Task Manager but it is not very encouraging paying for a program WHICH WILL NOT WORK!!!
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  • First: What installer have you used?
    Second: You said the installation failed - what exactly happens? Any error-message?
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  • I’m almost hysterical but not with laughter!
    I used the "supposed" installer [Nero 2014_Platinum-15.0.06800] which I downloaded from Nero after paying my fees.
    The downloading installation "appeared" to work until I got the message "Installshield wizard failed" It went on to say the installation was "interrupted" blah blah. This happened twice as stated.
    The only option was to exit.
    Not to be outdone I tried again last night activating the hidden administrator.
    The whole process appeared to work, told me Nero was installed, required a reboot. Having carried out the reboot I checked my computer........no sign of Nero 14 and the ONLY thing that was changed was the date of a folder in my Nero 12 folder. The updated folder was Nero Control Center but nothing within that folder nor anywhere else had been altered.....! I checked the Nero Control Center and ran NCC which allowed me to enter the new Nero Platinum 14 Serial number resulting in "Never expires" and State "ok"
    Clicking on upgrade resulted in my being offered a "Trial" version of Nero 14..........thanks for nothing.
    Clicking on "Available applications resulted in there being some 6 extra programs which I could download and install. Trying to instal one of them resulted in an offer to try Nero 14 free for 15 days..........again, thanks for nothing.

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  • Frist: The Trial-Installer isn't wrong - with you platinum serial number the trial version tuns into a full version.

    So, you could first check if the trial installer works.

    If not, this needs to be analyzed by our installer specialists - please conect the tech support:
    techsupport at nero.com
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  • The latest Trial version from nero.com, downloads is 15.0.077. I suggest trying that.
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  • Okay I am getting to uninstall Nero 2014 and reinstall using the backup disk that was sent to me. When I initially tried to uninstall it I couldn't do and went to site to get this:http://www.nero.com/enu/support/servi... Hopefully I will have some luck this time.
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  • Don't use that tool. It;s only for v9 and earlier. You uninstall v10 and later from Control Panel, Programs and Features.

    Your backup disc is unlikely to have the latest updates. That's why I recommend installing the trial version. When you insert your purchased serial number, it will become the full version.
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  • I’m suicidal...well, nearly.
    Yesterday, foolishly I thought I would try again.



    That time the whole program [according to the installer] finished and a screen popped up with a multitude of coloured rectangles which purported to show all of the modules of Nero 14 Platinum. HOWEVER the "start menu, Nero, Nero 2014" folder showed "empty" and once more there were no files on the hard drive. The fancy rectangles did nothing and after shutting, the page disappeared forever. I cannot express my thoughts about Nero since the forum bans that sort of language. Having checked further on this forum......hope eternal and all that.......I downloaded the version given. Waste of time. Got part way through and the same problem....installer was interrupted........yet again. Tried three times got three different errors one of which [I believe] was #23. Another stated that it could not open a file in c:\users............! Don't remember what the file was. On another occasion, having installed the reboot validator, the instal just hung!



    As mentioned before when I tried to update Nero 14 it offered to update with Nero 10 files.................!



    Now, where can I get a good multimedia suite?
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  • Go to Control Panel, Programs and Features. Is Nero MultiMedia Suite 10 shown as installed? If so, uninstall it.

    Second, run regedit.exe.

    Look in this key-

    HKEY_CURRENT_USER\Software\Nero

    Is there a Nero 10 key? If so, delete it. If you're nervous about registry edits, you can click on File, Export and export your registry to a file (remember the name and location). It can be imported if there's a problem after the edit.
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  • I’m unsure what to do now
    First I don't have V10 installed at all. When updated to Windows 7; I had to reinstall all my programs. Rather than use V10 I upgraded to Nero 2014.
    Purchased it from download and had a recovery disk sent to me. Downloaded it,
    installed it. Seemed to work okay until I went to Tools to download the free Tool Wave Editor. Nero hasn't worked since. So when I received the Recover Disk and attempted to install the program I was told needed uninstall 2014 to use the Recover Disk. That's when I was told that I couldn't uninstall Nero. That brings me to now...........
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  • It's possible that the recovery disc has more than one version on it or that you uninstalled Win 7 on top of the old OS and some of the registry entries were retained. It bothers me that would cause a problem since I have v8 through v14 on this system and v10 through v14 on my other system. However, I installed them starting with the oldest and working up to the latest..

    The problem is that the serial numbers show that you have v10 installed.

    I assumed you checked the registry, as I suggested. If you did-

    Run regedit.exe again-
    Go here (don't do a find)-

    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Nero.

    Is there a Nero 10 folder?

    In same path except add the following:

    \Shared\NL11

    Are your v10 serial numbers shown?
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  • Courtney, Roberto, et. al.,

    Lately, it seems that Tech Support has been supplying customers with "First Aid Kits" to clean up their computers and enable a proper installation after they receive the .CAB file that is generated using their support tool. Has anyone written to techsupport@nero.com?
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  • No. I haven't written to them. Initially tech support wanted to help out by getting access into my computer; asking for a fee to clean it up, etc. Absolutely NO. If I don't know you personally you won't have access to my computer. I am so frustrated with this program. I purchased extended download service. So I tried again to download it again. Absolutely nothing.
    Went to see if it is in my program list. It is; but nothing by shortcut icon. Also where is the trial version listed? Went to Nero website and didn't see it. This is pathetic.
    I am going get someone to come in and take a look at what is going on. I am about ready to ditch the pursuit of getting this program and asking for my money back!!
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  • Courtney,

    I don't think I've seen that one before. In any case, if you decide to try for a "First Aid Kit", it would speed things up to submit the files they will request when they get the email and reference this thread.

    There are instructions for creating and submitting the Nero support .CAB file in many threads. One is listed here by JuanG.

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  • The trial version is under Nero 2014 at Nero.com, Downloads. The download is near the bottom of the page.

    Did you check the things I asked about in regedit.exe?
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  • I’m Undecided
    Well! I have absolutely no idea as to what went wrong with my Nero Platinum 2014.
    I had all but given up on ever seeing the thing working and was about to delete all of the references to it together with the files.
    Notwithstanding I thought I would just give it one last try - about the seventh. As the install commenced a message came up saying that Nero 2014 installation required a reboot...........before it even started. Odd. Nearly cancelled but thought "what the hell?"
    Did a reboot and after Windows started expected zilch BUT the installer continued and finally intimated that the program was installed. Damned if it wasn't.
    I found the Nero 2014 folder with six program folders within. They worked and so did the free downloads of the others on offer. Only odd thing was no entries in the Start menu except an empty folder labelled Nero 2014. So now I am even more perplexed as to why this anomaly has occurred. Surely this program is not
    MEANT to work..............or have I been wrong all this time? Hope others have the same misfortune....
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  • I'm glad it worked. Hopefully, you didn't mean what you said in your last sentence.

    Enjoy!
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