I’m frustrated and angry!

it says not compatible-brand new-can't get help

JUST opened brand new package. nothing showed on screen like in manual. then it says not compatible. using windows 7 64 bit. instantmusic hardware in pack. ADS tech it says nero 6 came with instant music converter. how can I convert tape to computer?
WHAT DO I DO NOW?
trying to transfer cassette tapes to wav or mp3.
this was a brand new product I opened...now how can I use it?
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