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I’m furious

just bought nero burning rom 2019 but installation keep on failling

If complete download does not happen, I want a full refund
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  • Hi Charles-

    Is it that you can't download it or that you can't install it?

    If the former, go to nero.com, downloads, trial versions and download it. It will become the full version after you insert your serial number either during the installation or insert it into the controlcenter after installation.

    If the latter, what happens when you try to install it?
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  • I’m I received several times a good help from Wither
    Hello Wither
    Excuse me that I mix into the conversation. But my problem sounds similiar. I bought the offer for Nero Platinum last week because I bought a new computer. I received the installation code "pvvetitw". The first installation worked only for 1 day. After this 1 day after starting the project I received the failure note "Nero has experienced a serious problem and must close imediately". I send the problem to Cleverbridge and their commercial "2Checkout" Support Team
    They gave it to Nero support team and I received Nero FirstAidKit to completely remove Nero fom my computer and install it new. After the installation I entered the received Code again and it was identified as "not valid" and the installatiion broke.
    I think the cleverbridge code is not Ok because it looks completely different to all former codes I had for Nero. Where do I get a valid code?
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  • Otto-

    You should start a new thread since your issue deals with v2020 which is not the subject of this thread.
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  • Thank you and excuse my fault . I thought it could be the same problem with Cleverbridge since I had allways start problems with them when I bought their offers.
    I willl wait for the answer to my request from Nero- Service.
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