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I’m frustrated

Last week I purchased Nero 2018. License valid until 7/11/2018. it should have started.

This is my second or third purchase of your product. No validation, please refund my money.
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  • Hi Bryan-

    Did you make a typo? It says until 7/11/2018. One month ago.

    Did you buy it from the Nero Online Shop?

    If you have it installed, open the Nero ControlCenter. Is your purchased serial number shown correctly (39 characters including hyphens and all zeroes, where applicable (there are no "O"s in a serial number.))?

    Is there a trial version shown as installed? If so, remove it from the ControlCenter.
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