Locked File on Platinum 2016 Install

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I cannot reload Nero Platinum 2016. I had to remove my Platinum because of computer problems. When I try to download/install, I get the following message: NERO cannot access one of the needed files because it is locked. Any ideas? I am running Windows 10

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Wither 1 January 28, 2016 18:01

Hi Keith-

Try this-

Using File Explorer, go here-

C:\Users\"your user name"\AppData\Local\Temp

In all likelihood, you won't be able to get to that complete path. In that case, go as far as you can go and click on Organize in File Explorer. Click on "Folder and Search Options". In the View tab, activate the "Show hidden files and folders" selection.

Click on Apply. Make the selection to Apply to all folders and subfolders....."

Click on Ok. Let it finish.

Then try the installation.

Does that work?

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good solution! good solution! (undo)
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- Lucky Phil January 28, 2016 23:33
  
  Just to clarify ... in Windows 10 - in File Explorer - select the "View" tab then tick "Hidden Items".
  
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- Wither 1 January 29, 2016 03:18
  
  Thanks. I haven't purchased Win 10 yet.
  
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Hi Keith- Try this- Using File Explorer, go here- C:\Users\"your user name"\AppData\Local\Temp In all likelihood, you won't be able to get to that complete path. In that case, go as far as you can go and click on Organize in File Explorer. Click on "Folder and Search Options". In the View tab, activate the "Show hidden files and folders" selection. Click on Apply. Make the selection to Apply to all folders and subfolders....." Click on Ok. Let it finish. Then try the installation. Does that work?

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