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Looking for the link to apply a update ticket sent by Nero

Tengo nero 2011. Compró nuevo ordenador con sistema Windows 10. Al querer instalar mi Nero me dice que no es válido para Windows 10. Les escribo. Me mandan un update ticket con descuento. No veo como llegar a un sitio donde pueda aplicar ese ticket. Les escribo varias veces. Me vuelven a mandar otro ticket. sin solucionarme el problema que es que les estoy pidiento que me den un link para poder utilizarlo. No hay manera. ¿alguien sabe qué hacer?
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  • Hello Guillermo-

    This is an English speaking forum. Please write in English.

    If you purchased v2016 Classic or Platinum, you should have received an e-mail with the serial number. If you did, go to nero.com, downloads and download the trial version. When you insert your purchased serial number, all the features will be unlocked corresponding with the flavor of v2016 your purchased.

    If I'm misunderstanding the problem, please explain.
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