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I’m frustrated

Lost Playlist In MediaHome

This will be the third time I have to recreate a playlist in MediaHome. Today I happen to notice that a playlist that I had to rebuild for the second time disappeared again! Why is this happening? My products are Nero 2015 Platinum and Nero Multimedia Suite 10 (2010). I thought signing in would make the playlist visible in case they all could not show upon opening the program. The program is so frozen that I cannot even log off. Is there a program folder where Nero might have stored the playlist? Maybe my programs will behave better after I shut down, power cycle and restart. Still I cannot understand why the playlist disappeared.
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