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I’m Confused

Media Home and Brouser will not load videos!!!

Nero platinum 2018 / Windows 10 Cannot upload videos or music to Media home - says searching but nothing happens Recently moved from Nero 2017 and worked perfectly Nero quick response suggested codex issue All videos are AVC codex ID 27 Viewer and other media players play all videos Tried uninstall/ reinstall but no change Please help as not a computer expert but have used Nero for many years with no problems
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