MediaHome server not serving video

I cannot get the Play to TV option to appear in my MediaHome interface: I am on a network with a DLNA-enabled SONY blu-ray player that shows the MediaHome server as an option, with the correct MAC address. Music and photos display through this blu-ray but no video: my videos tend to be mp4 or mkv format. I would like to stream video from computer to TV, either through the Play to TV (missing) feature or through the blu-ray connection

Additionally, Nero customer support is broken: the avenues to find answers do not function and the marketing of new products gets in the way of trying to find answers << very annoying!
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