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MediaHome crashes at startup

I copied this text from the old forum because it is exactly what is happening to me now. It worked fine for a couple of months after the install but not anymore, even after a complete reinstall...

"Upgraded to Nero 14 Platinum. When MediaHome gets to the "Update media library..." dialog the app crashes (I get a Windows error dialog: "Nero MediaHome has stopped working -- etc."). If I'm fast and click on the "Cancel" button I get the screen with "Loading" on it and the app then closes w/o an error.

I tried using the contact form to send tech support a file but that crashes when I click "Next" on the first screen.

Windows 7 Pro 64-bit "
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