Mediahome esentials 4

Help needed. I purchased a new tv Hitachi MODEL 42HXTV12U. It came package with Mediahome essentials 4. For the first 2 weeks I could watch downloaded films on the tv using MHE 4 without any problems. However it seems to have stopped working. The software has been removed and reinstalled at least a dozen times. I get this image (see image 'Start Service') I have even downloaded the free version (Nero_MediaHome-15.0.02900_free) and this gets the usual windows info box saying program not working correctly, windows will search for a solution hen display close program dialog box. It's very very frustrating, can anybody out there have an answer to his problem?
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