I’m frustrated

Menu disappears when mouse is moved closer towards it

I have Nero 2014 Platinum. All updates installed. When using Nero video, when I am trying to put my mouse on menu choices, the menu disappears....Specifically, once I import a file then hit next, I am given to continue work...I move mouse on Create a Disc, menu appears to the left, my choice is DVD, but when I move my mouse to it, the menu disappears....Very frustrating.
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  • The problem is that the menu is supposed to be on the right. This issue has come up twice before that I can remember but I don't think a resolution was posted. Send an e-mail to techsupport@nero.com. Please let us know what they have to say.
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  • Hi Leonard,

    For us to analyze the problem in detail we would need some more information on your system.
    Please contact TechSupport and send us the following information:

    1. The NeroSupport.cab log archive.
    Click the following link to download the "GetSupportFiles.zip" file to your hard drive:

    http://www.nero.com/link.php?topic_id...

    Extract the zipped file on your hard drive using WinZip or WinRAR. Start the tool by double-clicking the EXE-file.
    -> The "C:\WINDOWS\system32\cmd.exe" window opens.
    The tool may take several minutes.
    You can track the single steps in the displayed window.
    After the tool has successfully run you will find a file named "NeroSupport.cab" on your desktop.
    Please send us this file as an e-mail attachment.

    2. Please contact us under techsupport@nero.com. Please enter Nero Forum as the e-Mail subject and copy a link to this Forum entry so we can relate your case to this Topic.

    Thanks and best regards,
    NeroUser
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