Message for the Nero technicians - Big troubles with Nero Video 2015

Hello,
I've been working with your products since a long time and I've never found myself so much in troubles.
I'm going to try to be as clear as I can.

I installed your Nero 2015 Platinum (clean installation).
Nero Video seems to be all right the very first time you launch it after a clean installation: it imports pictures and other kind of media with no problem.

Then, if you need to stop working on a project and save it, when you try to open it again, you find it totally empty.

Starting from the 2nd launch of the software it is impossible to import any kind of media (and also all the samples disappear, both the video and the pictures (dolphin, horse, etc.) )

Uninstalling the whole Nero software seems to work... as long as you start working again and the problem occurs again, as described above.

I even tried to uninstall and reinstall the OS to resolve the problem, but nothing works.

CPU: Intel(R) Core(TM) i5 750 @2.67Ghz
GPU: AMD Radeon Graphic Processor
RAM: 8 GB ddr3
OS: Windows 7 Professional Service Pach 1 64-bit (all updates installed)

Big troubles here: I need to work with your products.

Please respond asap.

I'm sending this message via e-mail too.

Regards.

Marco Mariani
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