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MP4 FILE FREEZES IN NERO VIDEO

I imported an MP4 file to make a blu ray in Nero Video. For some reason the file freezes Nero for a bit and when it unfreezes all I get is sound and no picture. Even in the editing screen. I know the file is fine. It plays fine when I just look at it on my computer. Any ideas what I can do?
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  • Video Issues

    In most cases, it is helpful to provide information on the problem source video. Probably the easiest way to provide detailed data on a video is to paste the data from the clipboard after following instructions in topic Use MediaInfo in Your Browser. Alternatively, uploading a video to one of the cloud services and pasting a link to the file enables others to download the file and try to replicate the issue.

    It never hurts to also indicate:

    • The Nero application title and version.
    • The Windows version.
    • Graphics device
    • Project screenshots if applicable
    • Screenshots of error dialogs, if applicable


    For recent versions of Nero, official support can be obtained directly from Nero:

    Support Issues

    Help with issues involving recent Nero versions can be obtained directly from Nero by using the email contact form at Technical Support via e-mail. This requires a valid product serial number which has the form XXXX-XXXX-XXXX-XXXX-XXXX-XXXX-XXXX-XXXX (8 groups of 4 characters/digits separated by dashes. Note: The serial number will not have the letter 'O'. Since this is a public forum, DO NOT post your serial number. If your serial number is not accepted, use the contact form at Nero Customer Service.
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  • If it's freezing in the editing screen, you might try clicking on Options, Application Settings and then selecting "enable Nero background rendering" in the Editing tab, if it's not selected..

    You might also change the quality by moving the slider provided by clicking on the leftmost icon underneath the preview screen.
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  • Actually, the file plays fine until I try to clip the beginning. Or, in editing try to do something. Even if I play a few seconds and then pause it freezes. If I wait it starts with only the sound. I am using Nero Classic 2017 in Windows 10. I have used this many times and have never had this happen.
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    • Here is the Media Info Info:

      General
      Format : MPEG-4
      Format profile : 3GPP Media Release 4
      Codec ID : 3gp4 (3gp4/isom)
      File size : 10.2 GiB
      Duration : 2 h 1 min
      Overall bit rate : 12.1 Mb/s
      Encoded date : UTC 2018-04-12 16:13:33
      Tagged date : UTC 2018-04-12 16:13:33

      Video
      ID : 1
      Format : AVC
      Format/Info : Advanced Video Codec
      Format profile : High@L4
      Format settings : CABAC / 3 Ref Frames
      Format settings, CABAC : Yes
      Format settings, RefFrames : 3 frames
      Codec ID : avc1
      Codec ID/Info : Advanced Video Coding
      Duration : 2 h 1 min
      Bit rate : 12.0 Mb/s
      Width : 1 920 pixels
      Height : 1 080 pixels
      Display aspect ratio : 16:9
      Frame rate mode : Variable
      Frame rate : 29.970 (29970/1000) FPS
      Minimum frame rate : 0.000 FPS
      Maximum frame rate : 29 970.000 FPS
      Original frame rate : 29.970 (30000/1001) FPS
      Standard : Component
      Color space : YUV
      Chroma subsampling : 4:2:0
      Bit depth : 8 bits
      Scan type : Progressive
      Bits/(Pixel*Frame) : 0.193
      Stream size : 10.1 GiB (99%)
      Language : English
      Encoded date : UTC 2018-04-12 16:13:33
      Tagged date : UTC 2018-04-12 16:13:33
      Color range : Limited
      Color primaries : BT.709
      Transfer characteristics : BT.709
      Matrix coefficients : BT.709
      mdhd_Duration : 7262756

      Audio
      ID : 2
      Format : AAC
      Format/Info : Advanced Audio Codec
      Format profile : LC
      Codec ID : mp4a-40-2
      Duration : 2 h 1 min
      Source duration : 2 h 1 min
      Bit rate mode : Constant
      Bit rate : 93.6 kb/s
      Channel(s) : 2 channels
      Channel positions : Front: L R
      Sampling rate : 48.0 kHz
      Frame rate : 46.875 FPS (1024 SPF)
      Compression mode : Lossy
    • Don,

      For what it's worth, it appears to me that there's nothing out of the ordinary there. There are many instances in the forum where problem files can be used by Nero after remuxing - copying the video and audio streams into a new container. A number of programs can be used. Three free ones are tsMuxeR, VLC Player, and XMedia Recode. If you want to try XMedia Recode:

      • Download and install.
      • Open XMedia Recode
      • Set the output file location at the bottom of the screen.
      • Open your source file.
      • On the Format tab, select Profile: Custom, Format: MP4, File Extension: mp4
      • On the Video tab, select Mode: copy.
      • On the Audio tab, select Mode: copy
      • Click the green "Add to queue" symbol at the top.
      • Click "Encode".


      Since it's a copy operation it is very quick.
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  • The video codec is avc1. We hashed the hell out of it in this thread-

    http://forum.nero.com/nero_eng/topics...

    The user went to tech support but, in the end, he complained about not receiving a response. I asked him to remind me about it so I could go directly to support, if necessary, but he didn't reply.
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    • What can I tell you. The user had a similar problem and, if it was resolved, he didn't tell us.
    • Wither 1,

      You can tell me what the avc1 codec has to do with this or any other issue!
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