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My DVDs won't play on my DVD player

I bought Nero Burning ROM a few days ago. The DVDs do not play on my DVD player. My player is clean and does play other DVDs. Your DVDs play on the computer but I want them for my DVD player.

Your cleverbridge reference number: 101698780
The first half of the serial number is: 9071-82A9-XMEW-03C9

I request a refund please.

Thank you,
Ron R
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  • 1
    Hi Ron-

    You can't burn a DVD-Video disc that's playable on most standalone players using just the video files.

    The video files have to be "authored" to the DVD-Video structure (Video_TS folder) using Nero Video. You can burn the project directly to disc from within it.

    I don't know all the things you want to do with media so I can't say whether you should get a suite, buy Nero Video as an addition to Burning Rom or get a refund for Burning Rom and buy Nero Video.

    If burning video projects is the thing you want to do and don't need the other features in either Burning Rom or the other apps in the suites, I suggest going to nero.com, support, contact, technical support and submitting the contact form. You should explain the situation and request a refund. Then, purchase Nero Video.
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    • Shouldn't require an engineering degree. Should be foolproof so I could use it. Ha. Thanks.
    • Not particular for Nero, but any burner - burning speed. Go down to x2 or something. The laser does not always have enough power to make marks that any player is comfortable with. This were the most common problem for me - either not working at my home player or in my car.

      Otherwise it's just to select closing/finalizing disc that is most often needed.

      Considering these two things is hardly engineering degree. It worked on players from beginning millenium.

      Good luck with your burning endeavours.
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  • Common among standalone player to need closed/finalized discs, that you no longer can add material too.
    DVDs with AVCHD burned on them would need blueray players.
    The higher oversampling speed the more likely are standard players don't accept discs. Go down a do burn on x2 or something, not what disc manufacturer says it can handle, and try again.
    Some discs are just crap - buy better quality.
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  • I’m frustrated
    I requested a refund a week ago but have heard nothing from you. The product does not do what it says it will do.
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    My DVDs won't play on my DVD player
    I bought Nero Burning ROM a few days ago. The DVDs do not play on my DVD player. My player is clean and does play other DVDs. Your DVDs play on the computer but I want them for my DVD player.

    Your cleverbridge reference number: 101698780
    The first half of the serial number is: 9071-82A9-XMEW-03C9

    I request a refund please.

    Thank you,
    Ron R
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  • 1
    Ron, for a refund you will have to get in touch with Nero direct through the contact form at Nero.com/support/technical support, as it's mainly volunteers here in the forum. Did you do what Wither suggested?
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