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I’m confused and frustrated.

My program will not run. I get this statement: "Side by side configuration is incorrect." How do I fix it so it will run on Windows 10 Pro?

I have installed Nero 2018 Platinum on a desktop with an I5 processor and plenty of ram. My operating system is Windows 10 Pro. The return error code from NeroExpress 2018 Starter 5 (0005h).The operating system denied access to the specified file
The Side by Side configuration is incorrect.
Use the command line systrace.exe tool for more detail.

Nero 2016 worked great!
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