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Nero 11 platinum update

I am reinstalling nero 11 with original disk. installed ok but when i tried to update (free update on back of my sleeve) no longer on line. my reg on nero was roberts707@ca.rr.com. I have used nero 4,5,7,8,9,&11. last time i updated to 11 i thought it would convert different videio formats and cd formats WRONG! so i am not interested in buying 2015 but would update. started update and it froze at the end and told me to contact cust support. is there another solution or do i need to throw all my nero disc away and find a different brand. please contact me at roberts707@ca.rr.com. thanks richard
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