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Nero 14 Platinium, Blu ray player.Cannot play this media issue. And what a mess to contact Nero.... Where can I send the files?

Im Nero user from 8 edition. Im wondering why I cannot get offcicial support for Neo 14 platinium. I paid for it and here not something radical new in the perihepials market, what can prohibit to use Nero 14 platininum Blu ray,

Where can I send additinional info with my comp.specs?
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