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I’m FED UP with nero

nero 16 platinum online video import not working just like nero tech support

I can't get Nero (16 Platinum)to save any of the watched you tube videos ,AND YES I WENT TO RECODER AND SELECTED IMPORT ONLINE VIDEOS "NOTHING" shows up refreshed about a dozen times and nothing.AND IF THIS IS THE EXTENT OF neros TECH SUPPORT I WANT MY MONEY BACK !!!!
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