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nero 17 platinum error code

what is this error code 2/-32/

see doc #5305

Recode crashes as I convert MKV file to MP4
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  • Hello domingo-

    I don't know know what that message means. There were some problems with recoding .mkv.

    If you don't mind sharing your file and it's less than 5 GB, you could upload it to and then provide the link that's show after the upload. I could then test it.

    Elsewise, you should go to, support, contact, technical support and submit the contact form. If you go that route, please let us know what tech support has to say.
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