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nero 2015 platinum failure to start after successful install.

I have Windows XP service pack 3 and meet all the system requirements for Nero 2015 Platinum. I installed Nero 2015 everything went well but when I go to run burning rom or express I receive unknown software exception 0x00000015 at application 0x0265327c. Dose anyone know what it is and how to fix it? Control panel dose open and many of the other functions in control panel do work.
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