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I’m sad

Nero 2016 Platinum says it cannot send registration and fails to let me use it for some features.

I have purchased Nero 2016 Platinum (and 2015 Nero Platinum and 2014 Nero Platinum) now when I try to open a video file by choosing Nero it says I need to enter my licence key.... but it will not let me and it will not let me send registration for my product either. how can I register when it keeps failing saying that I must have a firewall. is there a number to call to register?
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