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I’m unhappy

Nero 2016 Platinum will not start

I installed Nero 2016 Platinum on my Win 7 system, but it will not start. It seemed to install fine, but when I double click the icon nothing happens. I uninstalled it, rebooted, then reinstalled it, to the same end. Nothing I do will get it to start. I contacted Nero support, but they do not reply.
What is going on here?
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this problem