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Nero 2016 won't import my video files!

My Nero 2016 will not import any videos into the editor. Nero 2015, which is still installed, does and works fine. I get no error messages, video files are selected but nothing happens. My system is a Windows 10, 64 bit.
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  • Hi Paul,
    It might be a case of the "cache" folders becoming corrupt. You can delete the Nero Video "Cache" folder contents, and they will be re-initiated when Nero Video starts up again.

    (Substitute your Windows user name instead of "YOUR USER NAME" in the paths below ...)

    Where to do the deleting:

    For Nero 2016 :

    (1)
    Delete the folder "Nero Vision" at
    C:\users\YOUR USER NAME\AppData\Local\Nero\Nero 2016

    (2)
    Delete the folder "SharedMediaData" at
    C:\users\YOUR USER NAME\AppData\Local\Nero

    (3)
    Delete the folder "Nero Vision" at
    C:\users\YOUR USER NAME\AppData\Roaming\Nero\Nero 2016

    Note: The above folders are usually "hidden" folders in Windows, so you might have to use the "View" Tab in Windows File Explorer to show hidden files from C:\users\YOUR USER NAME
    and below.

    If the above doesn't work, it might need a reboot of your computer ... also, check that your 39 character - including the hyphens - serial number for Nero 2016 is showing correctly in the Nero ControlCenter / Serial numbers area.
    • view 3 more comments
    • The "SharedMediaData" file was deleted, found it was in Recycle bin. Assume it was a very large file and took some time to delete.
    • Good to hear that you had some luck :)
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  • I’m happy
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    Wow! This works fine now! Thanks so much! Of course, I never would have figured this out myself! I can't wait to use Nero 2016 now!
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  • Hello. I think I'm having the same problem. I tried everything in your reply. Is there something else I can try?
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