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I’m frustrated.

Nero 2017 will not import media files

I cannot get Nero 2017 to import video or picture files. If I try to drag and drop them on the Nero 2017 screen I get "unable to insert" if I move on into the editor and try to import nothing at all happens. Moreover when I attempt to ask support for help, I cannot get past the serial number as it doesn't recognize the serial number that you gave me.

I am running Windows 10. I used nero 12 in the past and still have it installed, but it started acting wonky so I upgraded to nero 17. What can be the cause?
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