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Nero 2018 not working on Windows 10, Support Tickets unanswered.

The program starts up, and I get a splash screen, but then it disappears and nothing happens. I try to reopen the program, but it says that the program is already running. I checked my task manager and it does not appear under apps, but under processes. The icon does not appear in my toolbar.

I put in a Support Ticket and I have not heard back from anyone. It's been over 24 hours. I am highly disappointed in the lack of response from Nero, I just want to get the program up and running.

Can someone PLEASE help?
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