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Nero 2018 Platinum Media Home nonfunctional

I downloaded 2018 Nero Platinum after removal of 2017 version and cleaning of the registry with Program provided by Nero.

However, 2018 Media Home does not work . It opens and closes immediately. Microsoft technician ,also, was unable to correct the problem. Other Nero application work OK

Will appreciate help. I am not computer expert.

Thanks

Sant
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