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nero 2018 stalls early during transcoding process

my nero platinum 2018, stalls and fails to render dvd very early in the transcoding process, it completes a few quick tasks and then the circle keeps spinning, it doesn't even get to the point where you see an ETA for finish time - my video files are not corrupt - highly disappointed and clueless. have tried several times. i'm using windows 10 , please help. I just purchased 3 days ago but have used older Nero dvd creators in the past.....
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