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Nero 2018 will not open
Running a newly installed and fully updated Nero 2018, launched Nero Express and it hangs 100% of the time on the Red boot up logo screen. I have tried to run normal and also as admin...and just hangs on this screen always never goes past it or errors out. Running on a fast windows 10 machine with plenty of speed and memory. HELP!!!
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Hi Jason-
You can go here-
https://www.nero.com/enu/support/?cur...&
and download the Nero KnowHow Plus to use for contacting tech support or, perhaps, click on Support on the left side of the page. I've never used the latter. -
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Hi Wither. Thanks for the idea, but do not advise this anymore because it seems that all Nero employs seems to have vanished because no body answers any questions./
They must have gone in hibernation. -
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When and how did you try to contact tech support?
Did you get an automated response when you first submitted your problem? -
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I tried to contact Tech support on the following days.
7th Feb.2019..20th Feb.2019..5th Mar.2019..15th Mar.2019..
No automated response. just no answers at all.
Thank you for the interest, -
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Would you look in your e-mail spam folder for responses.
If you didn't get an automated response in your inbox, it's either in your spam folder or you didn't use the correct means of contacting them. That's why I asked you how you tried to contact them. Please identify that. -
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The last two emails I have sent where through the link you suggested. Just to remind you about my problem. Actually my Nero-Video 18 problem is not that it will not open.
It does open and I can burn the photos and music I want on a DVD Disc. The problem is that with Nero-Video 18, before, that is up to 13th Dec.2018, I could see the pictures on my lap top and through my video player on my TV. Now I can only see them on the lap top, and every time I put the DVD in my player, it says BAD DISK. I tried different makes of DVD discs and even tried to play previous DVD, to make sur that nothing is wrong with my DVD Player, and they did play. So I assume that something is now wrong with the program. Thanks again for your interest. -
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