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Nero 2019 Platinum nor Nero 2018 Platinum will install Control Center

I have been using Nero Software since 2012 and have been happy with all parts.  After a Windows clean install about a month ago, I tried to install Nero Platinum 2019.  All seemed well, but I found I had lost all my photo tag data for almost 15000 pictures.  I didn't lose the pictures.  On this forum someone had suggested that I copy in a backed up file of the App Data. Seemed to work, except Windows changed a Drive letter on me.  Media Home was not able to deal with this and I still didn't have my old App Data.  I uninstalled Nero 2019, deleted the App Data, changed the Drive letter to what it was before the Windows install and reinstalled Nero 2019 Platinum.  It didn't make a complete install.  No Control Center, no Nero Core.  Tried installing Nero 2018 Platinum. Sort of success, but it would not install Control Center, even after several tries.  Plowing through this forum, it seems this a common problem.  Does any have any suggestions?  KnowHow used to have a menu item for problems.  That is now gone. Any help would be appreciated. I'm looking for a replacement for my Nero Software. 
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  • Have you tried this:

    1. Uninstall your Nero program from your computer.

    2. Download the Nero FirstAidKit from ftp6.nero.com/tools/NeroFirstAidKit.zip to your hard-drive. Unzip the ZIP-file with WinZip or WinRAR and save the content to your hard drive. Double-click on the unzipped EXE-file to start the Nero FirstAidKit.
    -> The window "Nero FirstAidKit (for test only)" will open.

    3. Confirm the message to remove the Nero entries with YES.
    -> A status window will open.
    The execution of the tool may take several minutes.

    4. Please wait until the progress has been completed.
    -> The message "Finished cleaning up" is displayed.

    5. Close the window by clicking the "finish" button.
    -> Nero FirstAidKit has removed all Nero entries from your registry.

    6. Reboot your computer.

    7. Afterwards start a new Nero installation on your system as administrator and with your antivirus deactivated. No new issues should arise.

    It looks like you have some leftovers in your registry, so maybe it will help! Maybe it will be a problem, that Windows had changed the drive letter so that drive letter is used in the registry. Ashampoo.de has just released Uninstall version 8, which I can recommend. It is very effective to get rid of leftovers when you have your program logged by that!

    (Which build version of Windows did you get after clean install? When 1809 first came out, Microsoft did have problems with lost data. So if this is the case you should try to update Windows first. I don ́t think its the problem. At Nero version 2018 I had the same problem with loosing tags in Nero Mediahome and problems with installing updates - then the above mentioned did help)!
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  • Thanks for the quick and informative reply. I found that my "Clean" Install of windows 10 Pro had gone to Version 1709. I just moved up to Version 1803 and I am now getting ready to install Nero 2019 Platinum. I'll let you know how that goes.
    Frank
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  • Thanks for the informative reply. I found a few things from your suggestions. The "Clean" Install of Windows 10 Pro I did was back to 1709. Just finished getting back to 1803.
    I'll let you know how things go reinstalling Nero 2019. I see that Microsoft just re-released 1809 after fixing some bugs. I'm not ready to try that yet.
    Thanks again.
    Frank
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