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Nero Activation Failed

I have been running Nero for quite a while. I am currently on Nero 2016 Premium with a valid Serial Number. My cleverbridge reference number is 92945291. I had a major power problem and both my main computer and backup computer took high losses. Until my new parts come in I have taken parts off both computers to get one running. I have had driver and other issues and have reinstalled Windows 10 probably 3 times in the last couple weeks. I just got my new DVD, installed your software and all went well until it tried to activate. It says I am running the software on more than one computer. However, I am not. I only have one computer even working right now. How do I get the activation reset so I can use the software again. My Serial Number accepts fine, just the activation fails.
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