I’m Unhappy with Nero

Nero API Engine.dll is missing from Nero Platinum 12

I'm running Windows 7 and only MNH will now open!
I get Error 1706. No valid source could be found for product Nero Video.
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  • This reply was removed on 2015-03-23.
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  • 1
    Bruce- when did you install?

    If you have a 64 bit system, can you get to this path-

    C:\Program Files (x86)\Nero\Nero 12\Nero Express

    If you can, is the file there?
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  • This reply was removed on 2015-03-23.
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  • Bruce- If you right click on the NeroVision.exe file and select "run as administrator", does it open?

    If you do the same thing for the neroexpress.exe in the Nero Express folder, does it open?
    • Correction! On Nero Express I have Nero APIEngine.dll
      On Nero Vision I only have Nero Vision.exe Application ! Not file!
      The program can't start because Nero APIEngine.dll is missing from your computer. Try reinstalling the program to fix this problem.
      O.K.? So how do I do that if it's no longer on my computer??
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  • I don't know where you're seeing NeroVision.exe Application. I don't have it on my system.

    If you've uninstalled v12, then there's no point in pursuing this problem unless you reinstall it.

    I don't know what you're using for the installation. Go to nero.com, downloads, previous product downloads, Nero 12 versions. Find the Nero 12 Platinum and download the update. Run it by right clicking on it and selecting "run as administrator".. Also, download the Content pack and install it. Run the check for updates from the Nero ControlCenter.
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  • Hi Wither! Thank You so much for your help on this so far. Sometimes I think I couldn't win a one man rock fight.
    I have downloaded 12 again with Content pack but, Do I need to delete Nero 12 and all the other programs that go with it on my computer before installing the other? Also, I still have v10 in my computer when I upgraded to v12. Is it safe to get rid of it as well??
    I'm worried about losing any of my work. I have a lot of stuff in there!! Will reinstalling the program find all my movies & Pix. Thanks again!
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  • That's a lot of questions. :D

    I'm a little confused because you indicated that you've already uninstalled v12. The uninstall will leave all those folders and files that we've been looking at. You can install the update without removing them.

    If you don't need v10, you can certainly uninstall it. However, if you have .nvc files created with v10 Nero Vision, they may not be compatible with v12. If you decide to do that and get agressive about deleting folders and files for Nero 10 in the C:\Program Files (x86)\Nero folder, that's fine. Just don't delete the Nero 11 folder. That's used by v11 through v2015.

    In regards to your movies and pictures, are you referring to Nero MediaHome? I don't know if reinstalling v12 (which includes Nero MediaHome), will cause the Library to be changed. That information is in this path-

    C:\Users\"your user name"\AppData\Local

    in the Nero and a Nero_AG folders. You could make a copy of each of those folders. In the event, that the reinstall causes the Library to be changed by creating new folders. You could delete the new folders and replace them with the copies.
    • Sorry! I'm starting to get numb doing this. I don't think I said that I had uninstalled anything, I was just asking if I could or should!

      I did go in and uninstalled v10 and than tried to install v12 over v12 again but nothing!

      I was just asking if I could uninstall everything for v12 and than do a fresh install of Nero 12 Platinum using my SR# I wrote down from regedit.

      I am not going to Uninstall v12 until I'm sure. I just don't know how to get the Nero APIEngine.dll back on my computer, Or how it ever got deleted in the first place!

      It stands to reason that if I uninstalled everything and reinstalled it from the website using my SR# it would work, But as I said I don't know enough about this stuff and I don't want to make it worse than it already is.
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    I misunderstood a comment you made earlier about reloading v12. Sorry about that. :(

    Yes, uninstall v12 from Control Panel and do the reinstall with the download.
    • Eureka! We did it Wither!!

      I wish I had done this 3 days ago!

      I may not know everything about computers however, I'm very tenacious! Ha! I just hate spending all my time on it.

      I want to thank you again for the help, They don't pay you enough...If they pay you at all?

      Now, Go help some other lost soul. Ha!

      Thanks again, Bruce
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  • I'm a volunteer totally unaffiliated with Nero. My pay is hearing that I helped solve a problem for people.

    Hopefully, you've run the check for updates and installed the Content pack.

    By the way, are you able to access all your files and folders that you were worried about? I don't know if you renamed those folders I talked about before doing the installation.
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