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Nero backitup image tool hanging with disk image restore (nda files)

Hi,
I'm trying to restore onto a new hard drive using my .nda backup files from Nero backitup version 5. I have the Nero backitup image tool v12 and have successfully booted into the image tool. The restore process ran for about 1hour 30mins and then got stuck at 44% and is just hanging. The mouse cursor will not move, the system clock has not changed, I cannot in any way click 'stop'. It hasn't changed for more than 2 hours. I'm guessing my only option is to manually hold down the power button on my computer, but am wary what state that might leave the restore process in on the system drive. Any other suggestions?
Many thanks.
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  • Hi David-

    It's four hours later, has it changed? I don't know the size of your drive that you backed up. If very large, it might take some time.
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  • No, nothing has changed for the last 9 hours, it has totally hung. the nda file is about 450 GB.
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  • That's a huge backup. Check the time it takes to copy 1 Gb file from one folder to another. Then, if the backup was compressed, the files have to be decompressed. However, if it's still reading 44%, I would reboot and try again.

    Do you have a UEFI system?
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  • I’m thankful
    Thanks for your suggestions Wither. I have now got it working :)

    Although my system is capable of UEFI it was in legacy boot mode.

    In case it helps anyone, here's a description of what I tried and what happened. I restarted the computer and it said the Windows installation was corrupted. I tried a startup repair, but that couldn't do anything so I needed to do a complete reinstall of Windows. I decided to try to copy the large .nda file onto a different external hard drive in case the problem was with the external hard drive. When that finally copied I tried using the image tool with that hard drive and it ran quicker and completed to 100 %. But when I rebooted I got "boot selection failed because a device is inaccessible". With the windows install disk I clicked to do a windows startup repair and it showed that the install was on E rather than C. The windows startup repair completed and the log showed a corrupt installation and a need for checkdisk repair. That completed and my computer now boots with the computer in the state that it was when I took the system image. Phew!

    Thanks for your help,
    David
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  • I figured you were running in Legacy mode because you were actually able to boot from the bootable disc. In a UEFI system, one has to first disable SecurBoot.

    I don't know why you got a corrupted Windows installation unless the backup you made was of a corrupt system or the files got corrupted in the backup. I'm really glad you figured it out. I just read somewhere about that error message concerning a device isn't available. I think the fix was to disconnect all USB devices from the system. Seems that was for a Windows installation.
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