I’m unhappy

Nero Blu ray playback jitters and shows green blocks

1.) Nero Blu Ray player
(this is/was an ongoing problem since nero changed from kwik to the specific nero blu ray player)
I am a content creator, so I produce my Blu rays with Adobe CS6 Premiere Pro
Master them with Adobe CS6 Encore (PAL-standard)
Burn them with Nero Burning Rom

1a.) Blu-rays encoded with Bluray Mpeg2 codecs
everything plays fine except for the main menu
Once the disc is inserted I click on the menu buton
the menu shows up and the image is jittering and blocky
however I can chose the different items on the menu and the player advances to the selection

1b.) Blu-rays encoded with Bluray H264 codec
the titles intro and main movie play back with jittering and inside a lot of green blocks
when I select the menu the menu shows up in the above fashion, but the bluray player does not allow me to choose anything!
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  • Martin,

    If you have the latest version of Nero Blu-ray Player, techsupport@nero.com might be advisable!

    Click "More | About"

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  • Are you using the Adobe CS 6 to create the BDMV's?

    Do the BDMV's play correctly before burning?
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  • Yes I use Encore CS6 to first create BDMV (create Bluray folder) But I have to admit, that I test it with Powerdvd. I then use Encore CS6 to create an iso file. This I burn with Nero. Don't ask my why I do it this way. I must have had encountered years ago some problems using Nero Burning Rom 10 to burn BDMV folders to Bluray.
    Anyway. PowerDVD plays all blurays fine
    ...
    History 4 years ago I started creating Blurays. I had Nero 10 HD with the kwik player and Nero kwik bluray player. And it worked perfectly fine. Playback of my Blurays were faultless, be it mpeg2 or h.264. The update for nero 10 came they changed to nero bluray player and since then I had these troubles. Of course I had some conversations with technicians from Nero and after 3 or 4 mails forth and back they concluded that it was my computer or computer setup that was interfering!!! Listen to this! Though I told them that I tried out PowerDVD 12 and it plays without problems. After their conclusion that it was the problem of the customer I bought PowerDVD 12 and recently even upgraded to PowerDVD 14!!!
    Now I have upgraded my old computer but the problem with Nero Bluray still persists.
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  • Would you try a burn with the BDMV rather than the ISO? Select Blu-ray Video in Burning Rom.
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  • Wither,
    ok
    I made the test, with intro menu and title the folder I created is about 1.21 GB
    I dropped the BDMV folder on PowerDVD and it played perfectly. Noticed GPu load of my graphiccard is about 40%
    Everything is encoded with H.264
    I tried to drop the folder on Nero Bluray player, but it would not play. I opened only the BDMV folder from within Nero and it would not play. I had to open the folder with BDMV and certificate to be able to play it
    Results were green blocks and stutter. The GPU load of my grahiccard was slightly above 50%
    I don't think the quality and playback would improve if I burn it to a BluRay?
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  • This is complicated.

    I want to say that what you did eliminated the conversion to ISO and burn process as the cause of the problem. However, I'm trying to figure out how the playback problem in the blu-ray player correlates with the same problem on burned discs. Do the burned discs play properly in a standalone player?
    • In addition, I meant to ask if you ever got the latest update to the blu-ray player installed.
    • yes,
      but one thing about nero that most people won't experience is that no matter if you specify English in language settings when updating or installing it asks all questions in Thai! For being able to install Nero I had to set region language date and time back to the US. At least nero 10 did ask me what language do you want to use to install and then used that language also for updates.
      >>> anyway the update did not solve the problem.
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  • Wither,
    well I don't have a standalone Bluray player.
    And I don't think Adobe could afford to produce BluRays that do not play back on a standard Bluray Player. I did not find anything regarding this issue in their forums. (It's not impossible but rather improbable)
    What I tried was to go to the stream folder within BDMV and play the individual files with VLC, PowerDVD and Nero mediahome. And see all the files, including the menu stream can be played perfectly with all three players. VLC has not yet the ability of playing back BluRays, but PowerDVD as I said played the whole folder as Bluray fine.
    As I might have mentioned. When I bought Nero 10 HD and the Blurayplayer was within Nero Quick I did not have any issues! Only since Nero separated the Bluray player out of Nero Quick the issues started. And at that time I complained and Nero was not able to solve the problem and I doubt that they will be able to solve it this time.
    At the moment I try to upload this test bluray on our server, if it works out i will send you the link. The zipfile will be about 1.2 GB
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  • Thanks for the clarification. That indicates that the problem is in the Nero blu-ray player not with the burning process. I was really in a turmoil over how the playback of the BDMV in the blu-ray player and the burned disc were the same.

    What is your graphics card? Do you have the latest driver for it?
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  • ist nvidia gtx 760 driver 331.65
    I just build this machine 3 weeks ago, so drivers should be pretty much the latest.
    But if you want to try out for yourself,,,
    here is the link to the test blu ray
    www.forestdhammatalks.org/uploads/Blu...
    our server is in the us, so it should not take too long.
    thanks and have a nice day
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    • Martin,

      I can now join you in saying that I, too, have had success with another vendor's Blu-ray Player trial download. Moreover, I didn't mention before that I was unable to skip around with the Nero Blu-ray Player without it freezing or having it behave weirdly. With the trial, your BD folder plays perfectly and I can advance/backup/pause/play/etc without difficulties! Sample:



      Maybe the Nero Blu-ray Player will work when the next "update" is issued.
    • well that problem, as I mentioned before, is about 3 years old!???
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  • Martin- You don't have the latest driver for your card. It should be something like the 347.52 but I didn't check.
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  • Omega tester
    thanks for your work. Now i feel reassured. The low bitrate I normally don't use it for BD just to keep the filesize small.
    Adobe CS6 has special codecs for DVDs and Blurays. There is the normal mpeg2 codec, the mpeg2 codec for DVDs, that I normally use as a standard for my DVDs. Then there is a coded for Bluray mpeg2. Except for the menue this encoding plays perfectly well in Nero Bluray player. Then There are codecs for H.264 and Bluray H.264 and I use one of them Low, Medium or High Quality or custom.
    3 days ago techsupport told me to look into these two problems, the encoding from Burning rom and Bluray playback. So it would be about time to hear back from them?
    thanks to all of you for your support!!!
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  • Wither,
    but now if you don't mind can you spill the specs of your computer and the general video software installed?
    My software is
    Adobe CS6, Encore and Premiere Pro, VLC, Nero 2015, Quicktime (needed by Encore) PowerDVD 14, Soundforge11.
    If you need the specs of the old and new build I can also provide it.
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  • I have the Quicktime Player, VLC Player, Nero 9 through 2015, and WMP as my video software. I also have Picassa 3, GIMP, Paint and ACDSee for photo editing.

    Vista Home Premium SP2, 64 bit. Quad 6700 2.667 GHz, 4 GB RAM (DDR2). I already gave you my video card.

    I can't test on my Win 7 since it's gone back to BSOD's the last month when using the Blu-ray player. This is a problem that has existed since I got it. The only way to resolve it is to reset back to factory settings (according to the Dell Pro support). Then, I'd have to reinstall the software. I did that once three years ago and don't want to do it again.

    Did updating the driver help?
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  • I just got a reply from nero techsupport and they told me my problem was due to not having the latest driver from nvidia!!!
    So i installed the latest driver and see.... the problem is the same

    Wither, if I am correct, I remember a problem in last november 2014 where the newest nvidia driver caused nero 2015 recode not to be able to use the cuda cores and how nero mentioned they have to solve the problem with nvidia? I used that driver and I think I told you that Adobe Premier Pro CS6 still could use all nvidia cores?

    I wonder what they will reply? Maybe the same as 3 years ago? Sorry dear customer we cannot help you, for the problem lies with your hardware configuration?

    Omega tester:
    Shall I create a testbluray with mpeg2 encoding to see if the menu jitters for you as well? Encore CS6 does not give me any choice how the menue is encoded. Maybe you know some other testers that have a similar problem?

    anyway thanks a lot for your help and I will inform you how techsupport deals with the problem. From my point of view and what you have written it seems to be a codec problem.

    thanks a lot for all of your help
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    • wither that was a typo. told me to should have been told me they'll look
      sorry for the misunderstanding.
    • Thanks. I had a feeling that's what you meant. I assume that you told them that the driver update didn't work. I was already to say it's in the codecs but why does that video play so beautifully on my system? I'm even using an old driver so I have the CUDA.

      I guess what Omega Tester is seeing is similar to what you're seeing. Since you have a discrete card, I wouldn't expect it to be as bad as that. If what you are seeing is just feathering effects, go back to the NVIDIA Control Panel and click on Antialiasing FXAA and turn it on. Does that make any difference? Also, run dxdiag.exe. Click on the 64 bit settings for Display. Are all the DirectX options enabled? The other thing I don't know about is how closely Nero MediaHome is tied to the blu-ray player. In other words, will changing the video options there affect the blu-ray player? The only option I have enabled is the hardware deinterlacing. I turned it off and it didn't make a difference.
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  • Martin,

    "Shall I create a testbluray with mpeg2 encoding to see if the menu jitters for you as well?" I'd be happy to try that. Perhaps the results will help Tech Support in their unending quest to help you.

    "I just got a reply from nero techsupport and they told me my problem was due to not having the latest driver from nvidia!!!" One difficulty here is that the pixelation occurs on my system with its Intel HD4600 Graphics. Another is the "elephant in the room", the fact that other vendor's have no difficulty! There was a recent upgrade to the Nero Blu-ray Player that supposedly addressed NVidia issues. But, it's not clear that it did even that for everyone. I don't know which of the "experts" asked you to do that, but whoever it was is grasping at straws it seems.
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  • ok
    here is the new testfile. The intro and motion menu are the same. The main short movie is different. It should be more fun to watch. All 3 parts have been encoded to high standard mpeg2 format. The menu still shows jitters and blocks but at least it does not stutter anymore. The intro and the main part play perfectly fine within nero bluray player.
    So if you have time please try it out.
    the link is: http://www.forestdhammatalks.org/uplo...
    >>>
    Please also remember when i bought Nero 10 HD. The blurayplayer from nero was Kwik. As long as I did not upgrade to the current Nero Bluray player:
    All the blurays I created be it mpeg2, or H.264 were playing perfectly fine. Just like they should!!!
    This is what I don't understand!!!.
    A program from Nero that played perfectly fine, once upgraded was giving problems.
    The same holds true for the Nero burning rom encoding problem!!

    So if nothing happens on Nero's side this week I want to have my money back. I'm fine using nero 10 HD without updating any of its components.
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  • What action is set for playing a blu-ray movie in AutoPlay? I'm wondering if PowerDVD and the Nero Blu-ray Player aren't playing nice to one another if the action is set to PowerDVD.
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  • ... 1 week and techsupport has not replied yet. the last interaction was on march 3.
    but I found something interesting also concerning Nero Blurayplayer on
    http://www.businessconsumeralliance.o...==

    Complaint Posted: 1/8/2015 Summary: Nero had me go through many laborious checks with a final resolution of "we're" sorry and a promised refund that never came. Resolution Sought: Refund or free upgrade to Platinum 2015 if it has error free BluRay functionality. Detail: I had been a long term user of the Software. I recently built a Media Center PC and needed Software to Play BluRay. and so purchased Nero Platinum 2014. The Software didn't play BluRay...from message boards this is very common. Nero had me go through many laborious checks with a final resolution of "we're" sorry and a promised refund that never came. I tried to get them to upgrade me to the 2015 (which came out just months after my 2014 purchase at a cheaper price) in hopes that that would resolve the problem...Nero said they could not do that. Following are all of the customer service reference numbers: 3366104002, 3370748002, 3367221002
    Company's Response Posted: 01/21/2015 Summary: We checked our database and can confirm that a refund of $37,99 USD was arranged on January 15th 2015. Response: Companys states; Dear BCA, Thank you for your e-mail. We checked our database and can confirm that a refund of $37,99 USD was arranged on January 15th 2015. The amount will be charged back to Consumer's American Express card. Should you have any further queries, please do not hesitate to contact us again. Yours sincerely Nero Service Team

    or this about Nero customer service...
    http://www.customerservicescoreboard....

    slowly I'm getting more and more pissed? Honestly I loved and valued Nero from Version 6 to Version 10. But because they will not support Nero10 anymore I was persuaded into buying the upgrade? to a not fully working Nero 2015! Or was it a downgrade?
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  • I played your second video and it worked fine. I have a feeling these problems have something to do with the way graphics are handled on a system. My system where I have no problems, doesn't have a CPU which has the integrated graphics as part of it such as the HD 4600. As a result, the graphics duties are handed off to the graphics card. That's not necessarily the case with today's CPUs, AMD and Intel both included. If I could get my workstation to quit BSOD'ing when I try to play a blu-ray, I might find the same problem as you and Omega Tester are having. When I get time, I may check it to see if it has switchable graphics.

    I don't know if you tried any of the other things I suggested. However, do you have your monitor connected to your integrated graphics or the discrete graphics card? What is your CPU (I apologize if you already mentioned it). Depending on what it's connected to and your CPU, Quick Synch may or may not work. That could have an effect on the playback.
    • Wither 1,

      Does it matter that Nero MediaHome will play the enclosed .m2ts files?
      Does it matter that other vendor's players play both the MPEG-2 and the MPEG-4 versions on the identical hardware?
      Does it matter at all that others have complaints about the Blu-ray Player?

      Is there anything that anyone can say and/or demonstrate that will make you in any way suspect that it could be the Nero Blu-ray Player that needs a little tweaking?

      Or, just generally, is there ever a time when the following seems appropriate to you?

    • Wither
      I think I know where you are coming from. But in the last ten years I always selected CPU's that don't have integrated graphics and mainboards that don't have integrated graphics. That's why I had to wait until the Intel 5820K was released together with the motherboards of X99 chipset. They don't have integrated graphics. My old build was M5A99x with AMD FX 8350
      I myself came all the way from windows 3.11 over win95 win98 SE, then win ME. All that time I had to make the hardware run properly and sometimes it took me days to tweak and figure it out. This stopped with windows XP SP1. Since then I never ever bothered again tweaking the OS. It simply was not necessary for me anymore! So that's why I think I understand where you are coming from.
      I installed windows vista for one day then returned to winxp. Once the beta version of windows 7 came out. I installed it helped debug it a bit and used it for 7 or 8 months before its official release!
      >>> Now if I have software that does not run, the problem definitely lies within the software, in our case Nero.
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  • Your problem with the HD 4600 graphics is well documented and Nero needs to figure that out. I'm asking Martin about this because he has both integrated and discrete graphics. In his case, it could very well be that the discrete graphics are not being used for playback. In my case, I also have discrete and integrated graphics on my workstation. Since I'm not using a separate monitor, I only have one connection. I need to look to see if I have switchable graphics in my BIOS. Then, if I can get past the BSODs, I can test it..
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  • You've documented it here very well. There are other threads in this forum (I didn't search for them) and in the German forum in this regards. A resolution hasn't been posted anywhere. I can't remember if you sent an e-mail to tech support on this issue.
    • Wither 1,

      If this last remark was addressed to me, I'm not getting your point. Martin came with problems; I was able to replicate his problems with a different computer, a different graphics system, a different operating system. We both have identical problems using the Nero Blu-ray Player; neither one of us has problems using another vendor's player.

      The Nero MediaHome program plays the .m2ts files without a glitch. Many other players do the same.

      I have not documented a problem with the Intel HD 4600 GPU; I have documented a problem with the Nero Blu-ray Player.

      If you have links to someone that has unambiguously documented problems that are attributable to Intel HD 4600 GPUs, please post them.

      The question here is not whether there are faster GPUs than the Intel HD4600. That's settled. But, it is just as clear the Intel HD 4600 is more than adequate. That's settled in this thread and elsewhere.
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  • 1
    Wither
    Just one simple question. I guess it was in 2011 where I bought Nero 10 HD. I installed it. The Build I had, used nero KWIK and Nero KWIK Bluray player.
    With Nero KWIK Bluray player I could play back my Blurays I created, be it mpeg2 or h.264 perfectly!!!
    One year later and because I had nero since version 6 and I trusted Nero I updated the components of Nero 10. With it came the Nero Bluray player. Since then I had trouble with the playback. I tried to resolve it with Nero techsupport. In the end they told me it was my computer set up that causes the problem.
    So I uninstalled Nero 10, installed it again and never allowed it to update and see I could play my blurays back perfectly.
    So the question is:
    You have the same hardware configuration. Nero 10 not updated works perfectly fine, then you update it and it does not work anymore.
    For a logical and reasonable mind would you not suggest, that the problem lies within the update?
    If you still think that the problem lies within my hardware configuration, like techsupport did, then I do have to admit that this sounds illogical and unreasonable to me.
    What do you think?
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  • I think you switched computers since you first used v10. Your new computer likely has a different CPU and graphics. I already said that Nero needs to figure out the problem with the HD 4600 graphics. To their credit, they specify a discrete graphics care for blu-ray playback. Seems we had a discussion about that some time ago. If you haven't sent a new e-mail to tech support on this issue, I recommend that you do.
    • view 4 more comments
    • Why are you asking me? Ask Nero.
    • Wither 1,

      Nero's response is clear from their repeated attempts to repair the Blu-ray Player bugs. Clearly, the Intel HD 4400 and 4600 meet their requirements.

      To rephrase, I am asking you to stop telling posters that Nero requires a discrete graphics card. As I also mentioned many times in the past, you use that Nero icon and speak with authority giving the unsuspecting reader the impression that you know what you are talking about.

      So, will you please stop saying that Nero requires a discrete graphics card for playing Blu-rays?
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  • 1
    Time for a musical interlude ...



    Dire Straits - The Bug

    Lyrics:

    Well it's a strange old game - you learn it slow
    one step forward and it's back to go
    you're standing on the throttle
    you're standing on the brakes
    in the groove 'til you make a mistake

    sometimes you're the windshield
    sometimes you're the bug
    sometimes it all comes together baby
    sometimes you're a fool in love
    sometimes you're the louisville slugger
    sometimes you're the ball
    sometimes it all comes together baby
    sometimes you're going to lose it all

    you gotta know happy - you gotta know glad
    because you're gonna know lonely
    and you're gonna know bad
    when you're rippin' and a ridin'
    and you're coming on strong
    you start slippin' and slidin'
    and it all goes wrong because

    sometimes you're the windshield
    sometimes you're the bug
    sometimes it all comes together baby
    sometimes you're a fool in love
    sometimes you're the louisville slugger baby
    sometimes you're the ball
    sometimes it all comes together baby
    sometimes you're going to lose it all

    one day you got the glory
    one day you got none
    one day you're a diamond
    and then you're a stone
    everything can change
    in the blink of an eye
    so let the good times roll
    before we say goodbye, because

    sometimes you're the windshield
    sometimes you're the bug
    sometimes it all comes together baby
    sometimes you're a fool in love
    sometimes you're the louisville slugger baby
    sometimes you're the ball
    sometimes it all comes together baby
    sometimes you're going to lose it all.
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  • 2
    Lucky
    a great song.
    I feel a bit dumbfounded.
    I have a perfectly working car. Bring it to the one year checkup. They tell me some of my parts were outdated and that they replaced them with newer parts. After I ride the car for a while I notice some malfunction that was not there before.
    I go back to the garage, but they tell me the problem lies with your car not our updated parts! For our updated parts are perfect they just don't work well with your car.
    Would anybody in the real world buy this???
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  • You didn't mention how your monitor is connected and which cpu you have, as I asked above.
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  • Here is the explanation from Nero support:
    thank you for your e-mail.

    The green artefacts and jitters during playback using the Nero Blu-ray Player is related to the decoding of the content.

    It will happen when the data-stream is not available continously (internal transfer speed) or when decoding fails directly.

    Technically the decoding process (when using Nero Blu-ray Player) will be handled by the "hardware decoding" function of the graphic card device, not by the Nero Blu-ray Player directly.

    "Software decoding" is technically no longer available within Nero Blu-ray Player due to legal reasons.

    Older versions of Nero Blu-ray Player cannot be used due to newer Blu-ray discs which include an updated copy-protection. These newer Blu-ray discs cannot be played with a software-player which does not include related updates.

    When you have Blu-ray Video content on the local hard drive you can drag and drop the containing folder into a Nero Blu-ray Player window or open the M2TS file inside the stream-folder on this structure in Nero MediaHome (as file-playback for non copy-protected content).

    In some cases it will also belong to the content by creation.
    Therefore we suggest to create the "Blu-ray Video" using Nero Video (into a folder on the harddrive) and check the playback without burning to disc.

    We also had customer reports where the green artefacts and jitters only occurred when playing back from a disc. In this case it will depend on the data transfer-speed from the drive to the internal components.

    Please be informed that software from another publisher which uses software decoding cannot be compared within the functionality in our products.

    Should you have any further queries, please do not hesitate to contact us again.

    Best Regards
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    • yes! agree!
      and Wither has the same Graphic card as I had! And I played it back from my ssd with 450MB/s read anf this is appearently not enough.
      I agree, neither do they seem to read the mail properly nor do they read the thread.
    • I should clarify that when in my last comment just above, I was using the "other vendor's" player and when I had no problem, not Nero Blu-ray Player.
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  • This reply was removed on 2015-03-17.
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  • This reply was removed on 2015-03-23.
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  • Solution to the problem:
    Nero has refunded the full amount for the upgrade and I will happily revert to Nero 10 HD.
    It is the first time I really have been satisfied with customer service!!!
    After receiving the reply from techsupport I sent them an email and asked for a refund. The reply came nearly the next day that a refund will be made and today I looked and the total amount for the upgrade was refunded.
    Nero, this was really prompt and satisfying.

    Wither and omega tester I really appreciated your help. Good luck and thanks!
    • view 1 more comment
    • It's kind of a two edged sword. V10 uses the same blu-ray player as v2015 and you lose the fixes and the newer features of v2015. I guess it depends on what matters the most to a person. I'm hoping Nero is working on an update to the blu-ray player to address the concerns of people for whom it still doesn't work correctly.
    • I only use Nero Burning Rom, it really hasn't changed that much. Nero Recode, yes the interface is an improvement, and Nero encoding MP3. You remember the bug in version 2015? Have they solved it? No! -see the other thread
      Yes i do hope they will fix Nero Bluray player, for this problem exists since 2012!
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  • Final comment:
    I uninstalled Nero 2015, needed ccleaner to get rid of all the invalid nero applications and defaults in the registry, then installed nero 10 HD.
    I did not allow to update my build!
    I opened nero Kwik dropped bluray test folder 1 on it (H.264 encoded) and see!
    it played perfectly well No green blocks, no stutter or jitter.
    Strange?
    But now I also had the opportunity to test Nero Recode.
    A few days before I recoded a 1h20 min movie with nero Recode 2015 (not hardware accelerated) 2 pass to MP4 it took 32 min Today I recoded the same movie with Nero Recode 10 and it only took 19 min!!!
    Nero Recode 2015, although i specify to use all my 12 cores, uses only 8 of them, whereas Nero Recode 10 uses all 12 cores.
    >>> But I do like the interface of Nero 2015 It is much easier to use. And one does have to admit when using the hardware acceleration the encoding time is around 9 min!!!
    >>> However in my case using hardware acceleration and not being able to use 2 pass encoding is to my disadvantage. Some of the effects I use, for instance bursting out in pixels or others when using 1 pass encoding leads to ugly artifacts.
    So even when I use Adobe Media Encoder I still have to use 2 pass encoding.
    so
    >>> all in all, I gained from reverting back from Nero 2015 to nero 10 HD.
    As long as I don't update I have Nero Kwik Blurayplayer that works fine
    MP3 encoding is not failing
    Nero Recode is faster
    (though the interface of Nero Recode is much easier to use)
    So would you not agree that for my case I only gained? (including getting my money back)
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  • Beauty is in the eye of the beholder. In the Nero world, whether or not someone gains by doing dropping back to an older version depends on how they use the software. In your case, the major gain is the blu-ray player. In another thread some time ago, I had compared encoding times in Nero Video 2015 to that in Nero Vision 10. In some cases, v10 was faster but using CUDA leveled the playing field.

    What kind of CPU do you have? The only CPU readily available to the public which has more than 6 cores unlocked is the Haswell-e 5960 and there's only 8 cores. In the business world, the Xeons have more unlocked cores but I suppose you could buy a custom system with a Xeon. Nero is hyper-threaded but I can't speak on how many cores a system would use when encoding.
    • Not only BluRay, but also MP3 encoding is now working (see other thread)
      that means by reverting back to nero 10 hd I fixed two bugs.
      In the beginning of the thread I told you which CPU I use the new I7 5820k running at 4.2 GHz (it has 12 Cores commonly speaking, but technically 6 cores and 12 threads) Before I had the AMD FX 8350 with 8 physical cores running at 4.35 GHz However the I7 is about 30 to 40% faster.
      Yes I agree that beauty is in the eyes of the beholder, but why should I pay nearly 60 $ for an update of a program that has 2 major bugs that cannot be solved???
      And I only use 4 functions:
      Nero Burning Rom (each day)
      Nero Kwik (each day)
      Nero Recode (4 to 5 days a week)
      Nero Burning Rom encode wave to mp3 (once or twice a week)
    • I must be missing it. I just looked back through the first 3 days of this thread and didn't see where you mentioned the CPU. I see you mentioned the GTX card. Oh well, it's a long thread. Thanks for the information. The 5820 is the sweet spot without paying out $1000 for the 5960. I understand what you're saying about dropping back. It's just that you bought 2015 and I supposed you had a reason for that. Every Nero version from 10 through 2015 has problems that haven't been resolved.
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  • Martin-

    I've been doing a lot of work with the first blu-ray you provided for download. The problem appears to be that the 00002.m2ts file is 1920x... and the rest are 1440x...
    That's the video that has the menu buttons.

    I don't know if you can change it in Adobe to 1440x... but, if you can, would you do that and then recreate your BDMV from scratch. Then try to play it in the Nero Blu-ray Player. I guess I could do it in Nero Video but I don't know exactly where all the chapters start and end.
    • Wither 1,

      Since you have almost 7 years experience in the Nero forums, I'm sure that you know, but may have forgotten, that having a 1920x1080 menu and 1440x1080 titles is a fully compliant configuration - one that can readily be made using Nero 2015 Video. So, I'm a little puzzled by this request you have made to Martin, a person who has received a refund and is happy using an old version of Nero that apparently does what he requires. After all, he said, "Not only BluRay, but also MP3 encoding is now working (see other thread) that means by reverting back to nero 10 hd I fixed two bugs."

      What is particularly baffling is that you have time to be "doing a lot of work" on a bug that Nero has pretty much admitted exists. Are you questioning the FACT that there is a problem in the latest Nero Blu-ray Player?

      Are you questioning the FACT that the "other vendor's" player has no problem with Martin's files?

      Is this some sort of game?
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  • I'm not questioning anything about the other players or whether or not there's a problem in the Nero Blu-ray Player. It shouldn't make any difference in regards to the resolution but I can reproduce the problem with that file and make it go away by converting it to 1440x... The unfortunate part is that you can't just replace a stream file in a BDMV with another and make the BDMV play. I want Martin to try this using his normal way of creating BDMVs. I might try creating the same one in Nero this afternoon but I don't think I'll get time and, even if I did, everybody will say it wasn't created in Nero.
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  • Wither 1,

    This is getting interesting. You said, "I just played your video in the Nero Blu-ray player on this system with a GTX 560 Ti and an old driver. The menu looks perfect. No blockiness, no jittering, no green blocks.", 18 days ago.

    Now, you're saying you have duplicated the problem?

    So, do you agree that the Nero Blu-ray Player needs some work? And, if so, what is the point of pressing on here before Nero issues an update?
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  • I got my workstation to quit giving me BSODs long enough so that I coud see the problem. I'm uploading a BDMV made from his files (with the modificated 00002.m2ts file) as I'm typing. I'll provide a link tomorrow.
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  • I don't know if it will change the results for you and Martin. That was the purpose of doing it.

    I'd also like to see what happens if Martin redoes his project.

    The information could be useful to tech support.
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    • I have nothing to prove and you can quit doing that bullshit. I'm not responding any longer to this thread until me and tech support have it out.

      For information, the default resolution of my Win 7 system is 1920x....
    • Wither 1,

      You persist in this quest and call my input "bullshit." Perhaps, it would help you to review your pronouncements in this thread in an attempt to separate the legitimate observations from the "bullshit." Spoiler alert. Stop here if you can't stand the truth.

      You might start by reviewing the context in which you said, "I've been doing a lot of work with the first blu-ray you provided for download. The problem appears to be that the 00002.m2ts file is 1920x... and the rest are 1440x... "
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  • Yes, but can you make a working BDMV from Martin's files? I think so but It's time consuming.

    If Martin wants a refund, I suppose he can get it.

    I may pass my observations about it to tech support. I have some other ideas about it.

    I tried to upload that file 5 times unsuccessfully. The upload keeps freezing at various points but that's a different problem that I'll address with Patrick.

    I wonder where Martin went.
    • view 2 more comments
    • Wither 1,

      Perhaps it would help if you were to slow down and take a few minutes to review the past 10 days of this thread! It'll wait until golfing is done.
    • I'm still here,
      however I mentioned somewhere in the thread, that I am not able to influence the creation of menus with Encore. The underlying video file is also 1440x1080, but the final result is 1920x1080.
      Th second problem is now that I have returned Nero 2015 I will not have any way to test it.
      and... as I said, both testfiles are fine in Nero Kwik Blurayplayer. They play perfectly well.
      Our Sony HD cameras were recording mostly in 1440x1080, only the new ones are working in 1920x1080. I have one Bluray with menus and videos in only 1920x1080. When I played it with Nero Bluray player it produced the same results as the test files I uploaded!
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  • For what it's worth, here's a link to the project I created. Note that it was quick and dirty and there were errors in the menu so it only displays briefly and the buttons don't work. The idea is that one shouldn't see any artifacts in the video.

    http://nerobackitup.pogoplug.com/s/4f...
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  • if I have some time I will try to create 1920x test bluray and send you the link. Encoding HQ MP4.
    .....
    Interesting... I buy a lot of DVD Burners, ASUS, Lite On, Samsung. They all come with Nero essentlials.
    My Bluray burners I use are Pioneer and they do not come with anything. But I bought one from LG two years ago and it came with PowerDVD 10, and also the ASUS Blurayburner I bought for someone yesterday, I was curious and looked also had PowerDVD 10... ???
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  • I couldn't upload that file directly to pogoplug. I had to load it as part of a backup. I'm not sure what's up with it not downloading.

    Look forward to seeing your new project.
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  • Martin,

    I've made Wither 1's file available here [1.1 GB] if you want to try there. Please let me know so that I can delete it.

    However, it simply contains "mixed" resolutions again, proving ???

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  • Omega tester
    it will take me about 16 hours to download it, if it will continue.

    I have some work to do today, but I think I can make the test tomorrow.
    I will encode everything in highest quality 1920x.
    To get the resolution info, I just click on the file in windows explorer and it tells me the resolution. If I right click and go to properties it will give me also the bit rate.

    I'm sure that the menu resolution is not the problem!
    We really got sidetracked here. When you go into the testbluray 2 folder stream and open the first (intro) with VLC and go to tools media info codec, it tells you the codec is mpeg1/2
    When you open the menu with VLC and look at its codec it is H264!!!!
    That's where the real problem lies, though it is disguised as m2ts file the codec is H264. And because none of my H264 encoded files play with Nero Bluray player that's the reason why the menu of a mpeg2 encoded Bluray is not working for me, for in reality it uses H264 codec!

    Ok tomorrow I will send you a link and then lets have some fun.
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    • Omega tester,
      yes I used your link and after 50 MB it failed. Was the amazon cloud? I guess being in Thailand makes it difficult for downloading some of the files.
      Some of the peacocks can be trained a bit, but not to speak. We had speaking birds, I think they are called parrots, but they had bad language. But we do have now too many peacocks and hens about 180 of them they come in flocks of 20 foraging for food and they especially like sponge cake and sunflowerseeds. But they make awfully loud noise!
      Yes I totally agree, but at the same time it was quite interesting this thread.
      But do let me know if they come out with a fix.
      Then I will try to update my Nero 10 and get the Nero Bluray player.
    • Martin,

      Yes, that's a link to my Amazon cloud! I get very good download speeds there myself (and absolutely horrible speeds from the Nero cloud for the most part). I'm in Pittsburgh, PA, by the way. We were invaded by Canadian geese years ago and, now, sea gulls from the frozen Great Lakes for the past several years. Each year, the goose problem gets worse. The gulls don't leave the mess!

      All of the latest Blu-ray is the same:



      But, the music is pleasant!
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  • New Bluray test folder
    this is about 1 GB bluray folder with intro menu and short movie. All encoded with H.264 vbr 25MB/s size is 1920x1080. Now menu, intro and short movie have all the same dimensions. the link to the folder is:
    http://www.forestdhammatalks.org/uplo...
    Let me know about your experience.
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  • To update- my missive to tech support has been sent to the developers. I won't let them sit on it.

    Your new project plays terrible in the Blu-ray player on my Win 7 system. However, the individual stream files all play fine in NMH.

    I'll have to try it tomorrow on my other system. I downloaded it today but didn't have time to test it.
    • view 2 more comments
    • Wither 1,

      Above you said, "To update- my missive to tech support has been sent to the developers. I won't let them sit on it."

      Have you heard anything yet? Have you pinged them?
    • Other than they said it was sent to the developers, I haven't heard back. I haven't pinged them on that or another e-mail I sent them because I wanted to give them a little more time.
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  • Wither 1,

    Until Martin's last upload, all of the Blu-ray structures have had 1440x1080 content, including the one you uploaded a few days ago as I noted above:

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  • Omega tester, Wither 1
    Now all we can do is to wait for techsupport to find the bug. Thanks for your great work.
    I will keep the three bluray test folder links alive for a while on our server.
    Have a nice day.
    In your region the winter should come to a stop. We are here at the top of the hot season...
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  • I pinged tech support on this last week and the reply I got today wasn't satisfactory to me. I asked more questions.
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  • Just so you know, this issue isn't going to be fixed. That's all I can say about it.
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