I’m frustrated

Nero Blu-Ray Player Crashes When Reading Blu-Ray

Hi,
This summer, I bought a black 2014 then after a few weeks I bought the upgrade to platinum, but since then I have had problems in reading the bluray using black blu-ray player, this is the error that I am shown:
Problem signature:
Problem Event Name: APPCRASH
Application Name: Blu-rayPlayer.exe
Application Version: 12.0.16.173
Application Timestamp: 53b5e78a
Name the module with errors: Blu-rayPlayer.exe
Version module with errors: 12.0.16.173
Timestamp module with errors: 53b5e78a
Exception Code: 80000004
Offset exception: 004d7f76
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1040
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

as a writer I have a lg bh16ns40 updated to the latest firmware. if you need more information to understand where the problem could arise, tell me what to do.
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