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nero burning 9 and 14 not responding after press "new"

Hello, sorry for my english....I have a problem with my Nero burning version 9 and 14.
The program starts, I can choose the modality (es. cd name, speed, tao/dao etc), but when I press "new" for choose files to burn, the program not responding.
I use Nero since 2009, i like it and in 2014 i have bought also the year version. I always use Vista and Avg antivirus.
What can i do? I don't want to reinstall the program.... is there any solution?
thank you very much
Giacomo
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  • Hello Giacomo-

    Which operating system do you have?

    Are you using Burning Rom or Nero Express?

    Does this happen in both versions?

    Open Burning Rom in v9 and click on Cancel. Click on Help and About......... What is the version number?

    Is v14 up to date as determined by running the check for updates from the Nero ControlCenter? (that won't work for v9)
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  • Hello Wither,
    thank you for the answer
    I have Vista home premium 64 bit
    I use Burning rom (nero express seems to work properly. I never use it)
    It happens with both versione 9 and 14
    In Nero burning of nero 9 the version is: 9.4.44.0
    I find updates on v14, but there aren't. The actually version is 15.0.25001
    Thank you
    Giacomo
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  • I forget....since 2012 i have a problem in nero burning with the function "browser" (not responding).
    When i have bought nero 14, also burning of nero 14 have the same problem.
    Then I add files without the function "browser"
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  • I have v8 through v2015 on this system which also has Vista as the OS. I assume you have all Windows updates installed.

    What are you selecting when you open Burning Rom (before you click on New)?

    Open v9 Burning Rom. Click on Cancel. In the View tab, Select Browsers. Does the browser open and let you select files?

    The problem with the Nero Media Browser in v14 and others has happened to a few other people in the forum. I don't have time right now to search the forum right now.
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  • Hello Wither,
    vista updates ok.

    In Nero 9:
    i open NeroStartSmart; I open Burning Rom and i usually select the features that i want in the compilation (name, type of session, write speed ecc). After I click on "new" and nomally i can select the files to burn with function "browser" or function "add file (ctrl+D)"

    i don't have problem with "Nero Browser", but with the function "browser" in Nero Burning. Since 2013 (sorry, not 2012) I can't open "browser" (Nero not responding, i don't know why). From 2013 I use Nero Burning with the function "add file".
    I red about some problem with browser function, but since that i can use “add file”, i don't care.
    Maybe the problem of browser is connected with this my new problem?
    thank you
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  • In regards to v9, are you referring to the Open button on the opening screen? In your first post, you said clicking on New didn't work. However, it sounds like that is working normally. Perhaps you can provide a screenshot of what you're selecting that doesn't work.

    I mangled my sentence regarding v14. I was saying that people have had problems with the Nero MediaBrowser in v14 and possibly other versions. The Nero MediaBrowser isn't selectable in v9 although it is basically the browser used in Burning Rom.

    For v14, I recommend that you send an e-mail to techsupport@nero.com. They don't support v9 any longer.
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  • Hello Wither thank you for your patience!
    I 've added 4 image of v14: 1+2+3 are that what i do (in 3 you can see that not responding)
    Number 4: the function browser that i can't use
    Can you help me? thank you
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  • You're confusing things. I asked for a screenshot of what you were selecting in v9.

    However, let's deal with V14.

    Click on the down arrow on the far right side of the toolbar and select Add or Remove Buttons. Select Customize.

    Click on All Commands. Scroll down the list of commands on the right side. Find View Browsers. If that it colored rather than grey, drag and drop it on the toolbar. Then drag and drop the greyed icon off the toolbar.

    Does that work?
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  • Hello Wither
    ok, let's talk about 14 (however the procedure that i use is equal for v9).

    I've tried your advice: "view browsers" is colored, i replaced the icon, but it turns grey when i close the window; in my opinion it would be colored if the button "new/nuovo" worked regularly. Here there are some image:
    1 colored
    2 grey
    3 i tried to do a new compilation with nero burning 14 (click "new/nuovo")
    4 not responding (up and left "non risponde")
    what do you think about it? thank you very much!
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  • Have you clicked on View and Browsers, to enable the browser?
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  • I’m frustrated
    I can click View but i can't click Browsers because the icon is grey (as the icon in the toolbar)...
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  • That's because the browser is already selected.

    I'm also curious about the extra icon on your toolbar. It's the one with the disc with a V through it. Where did that come from?

    Is Burning Rom installed on your C: drive and are your files on the same drive?
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  • That icon prints labels directly on cd (label flash). I never use it. I find it in Nero 14 (you do not have it ?).
    Burning Rom is in C and all files and drive are there.

    If the browser is already selected why when i click "new/nuovo" Burning Rom not responding?
    I remember you that from 2013 I don't use function browser (if i use it, nero not responding) but i add files with buttons CTRL+D (edit menu).

    I 've just discovered that i can't open my compilation of Nero (file .nri or .nrc)...not responding.
    thank you...
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  • I think you should send an e-mail to techsupport@nero.com regarding v14, as I stated before. You likely have a problem with the Nero MediaBrowser and most of the problems required tech support intervention.
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  • I’m frustrated
    Hello Wither,
    i have contacted Nero, but they can't resolve my problem. I've followed their indication as reinstallation, sent file .cab, etc, but there are not solutions.
    Now Nero 14 with Windows Vista is not working properly.
    Nero offer me Nero16 platinum sales 50%, but I must buy Windows 10.
    I am disappointed.... I have bought Nero 14 in February 2015 but it does not work properly after 10 months...
    I think that i will buy Windows 10, but I don't know if I will buy anymore Nero products.
    What do you think about?
    Nero 14 works properly with Windows 10?
    Thank you!
    Giacomo
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  • In regards to the browser icon, if the browser is active, then the icon will be greyed out and you can go to View and select Browsers to deactivate it. Then, the icon will become active. When you have the browser working, If you select Audio CD, New, for example, the browser should open up for you to select your files. I don't understand why tech support can't resolve the problem (although they have stopped supporting v14 and earlier).

    If you go to Options, Library in Nero MediaHome and select Add Manually, does the browser open?

    If you go here-

    C:\Program Files (x86)\Nero\Nero 2014\Nero Burning ROM

    and right click on the Startnbr.exe and select "run as administrator", does the browser work in Burning Rom?
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  • I’m confused
    Dear Wither 1,
    thank you for the answer and the patience...
    I'm in contact to the Tech Support since January 2016 until last week
    In January NBR14 was supported

    That icon is always grey and i don't have possibility to select file to mastering.
    When I open NBR14, if I click "new" on the window "new compilation", NBR not responding.
    For example If I select Audio CD, New, NBR not responding (browser does not open).

    If I go to Options in MediaHome, Nero not respondig as NBR: I have told this to Tech Support but they don't care...

    If I go to C:\..... Startnbr.exe and select "run as administrator", the browser doesn't work in Burning Rom

    I don't know what to do....
    Do you have any solution?....
    Thank you very much
    Giacomo
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  • If you've been working with tech support since January and up to last week, I wouldn't say "they don't care". Since I don't know the exact wording of all their replies to you, I can't really give you much advice on how to resolve this problem.

    What bothers me is that you're also having the same problem with v9. That seems to indicate interference from some other program or that there is a Windows issue.

    One thing you could do is to uninstall it and then reinstall it in a new user account. You could also try to do a clean boot to see if there's interference from some service or startup item.
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  • Hello Wither 1
    I can't explain....my english is not so good.
    Tech Support followed me for a long time: they had taken care of my problem. But when I reported the case of Nero Media Home, it seemed that the information was not so important (but I don't know the truth, maybe they considered it but there was not a solution).
    In your opinion, Nero 14 works with Windows 10?
    Thank you
    Giacomo
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  • Once again, I don't know what they said to you about Nero MediaHome. However, I don't know which problem they had taken care of. You've reported a problem with the Nero Media Browser in burning rom in v9, v14 and Nero MediaHome. As far as I know, that problem still exists.

    v14 isn't officially supported in Win 10. However, some people are able to run versions as old as v7 in Win 10 without doing anything special. My recommendation would be to right click on the installation file and select Properties. In the Compatibility tab, set the mode to Win 8 or earlier. While there, check the box to "run as administrator".
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  • Dear Whiter 1, I understand what you suggest and it should be a good idea. However it will be the last chance to use Nero 14. Thanks for your precious support! Thank you again Giacomo
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  • I don't understand why it would be the last chance to use v14.
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  • I understand that N14 doesn't work properly in W10, but it could work with a particular installation (set the mode to Win 8 or earlier)
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