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Nero Burning Rom 2018 installation problem

Hi all.

I'm a new user of Nero Burning Rom 2018 and I can't finish to install Nero. The installation freeze with 98% and the message "Nero Installation is checking for the latest version" . How can I finish the installation?

Thanks in advance.
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  • Hello,

    could you please open Windows Explorer in the administrator account and type in the address field %temp%
    This will open the folder that contains temporary files. Therein there should be file with a name starting with "Nero_StubInstaller".

    Could you please post its contents in the forum?
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  • Hi all.

    Please, see the log of installation.

    Best regards.

    2018-06-20 07:22:37,908 -
    2018-06-20 07:22:37,908 - === Started logging of StubInstaller ===
    2018-06-20 07:22:37,908 - EXE PATH: C:\Users\mtralhao\AppData\Local\Temp\7zS41AB.tmp
    2018-06-20 07:22:37,911 - Parser command line.
    2018-06-20 07:22:37,911 - GMID=2018-NBRTRIAL
    2018-06-20 07:22:37,911 - Internet Version Registry Entry 11.112.17134.0
    2018-06-20 07:22:37,911 - Internet Explorer Version: 11
    2018-06-20 07:22:37,987 - Chosen GUI URL: https://i2am.nero.com/enu/i2am/applic...
    2018-06-20 08:22:43,376 - ReloadOnlinePage gmId=>2018-NBRTRIAL
    2018-06-20 09:22:49,953 - ReloadOnlinePage gmId=>2018-NBRTRIAL
    2018-06-20 10:22:57,174 - ReloadOnlinePage gmId=>2018-NBRTRIAL
    2018-06-20 11:23:03,458 - ReloadOnlinePage gmId=>2018-NBRTRIAL
    2018-06-20 12:23:09,973 - ReloadOnlinePage gmId=>2018-NBRTRIAL
    2018-06-20 13:23:16,447 - ReloadOnlinePage gmId=>2018-NBRTRIAL
    2018-06-20 14:23:26,025 - ReloadOnlinePage gmId=>2018-NBRTRIAL
    2018-06-20 15:23:36,180 - ReloadOnlinePage gmId=>2018-NBRTRIAL
    2018-06-20 16:23:42,872 - ReloadOnlinePage gmId=>2018-NBRTRIAL
    2018-06-20 17:23:50,223 - ReloadOnlinePage gmId=>2018-NBRTRIAL
    2018-06-20 18:23:55,638 - ReloadOnlinePage gmId=>2018-NBRTRIAL
    2018-06-20 19:24:02,595 - ReloadOnlinePage gmId=>2018-NBRTRIAL
    2018-06-20 20:24:09,183 - ReloadOnlinePage gmId=>2018-NBRTRIAL
    2018-06-20 21:24:19,369 - ReloadOnlinePage gmId=>2018-NBRTRIAL
    2018-06-20 22:24:27,084 - ReloadOnlinePage gmId=>2018-NBRTRIAL
    2018-06-20 23:16:37,369 - CancelInstall gmId=>2018-NBRTRIAL
    2018-06-20 23:16:41,285 - Stub Installer was canceled.
    2018-06-20 23:16:41,285 - CancelWithCleanup gmId=>2018-NBRTRIAL
    2018-06-20 23:16:43,737 - Exit Application!
    2018-06-20 23:16:43,737 - === Stopped logging of StubInstaller ===
    2018-06-20 23:16:43,737 -
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  • Then it probably shows a message like in the following thread, when it finishes...

    http://forum.nero.com/nero_eng/topics...

    Did you try to open internet explorer (not edge) and copy paste the given URL into the address field?

    https://i2am.nero.com/enu/i2am/applic...

    Could you please tell what Internet Explorer says about it?
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