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Nero can't burn discs any more ('could not perform write')

Arrrgh.
Something is stopping my Nero Burning ROM being able to write discs.

I have used it fine in the past on this same PC.
(It's a Windows 10 Pro 64 bit system, Nero 2020, an LG internal BluRay R/W drive.

I've been using Nero for nearly two decades, since Windows 98...
I've successfully burnt discs on this same PC.

I'm guessing some new Windows security permission is blocking Nero's write access to the optical drive: the Nero log file says it can't write to disc.

Any suggestions?
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  • Here's the log file

    Windows 'Ransomeware Protection' (Controlled Folder Access) was blocking Nero.exe, but I enabled it... didn't help though.

    Here's the log file.

    90E7-8183-9KW2-6EWP-4PLX-X7EX-****-****
    80E6-20A0-WX83-W765-KWW6-L9KP-****-****

    Windows 8 6.2
    AMD64
    Wow64Process
    Nero Version: 22.0.1.11
    Internal Version: 22,0,1,11

    Recorder : FW version: 1.03 - HA 1 TA 0 - 22.0.1.11
    Device bus : <> HA 1
    Host system bus :
    Drive buffer : 4064kB
    Bus Type : via Inquiry data
    Connected to MMC as unknown drive with class-nr : 1
    Drive is autodetected - recorder class: Std. MMC recorder
    CD/DVD-ROM : FW version: 1.03 - HA 1 TA 0 - 22.0.1.11
    Device bus : <> HA 1
    Host system bus :

    === Scsi-Device-Map ===
    : CT2000MX500SSD1 M3CR iaStorAC Port 0 ID 0 DMA: Off
    : HL-DT-STBD-RE WH14NS40 1.03 iaStorAC Port 0 ID 6 DMA: Off
    : NVMe Samsung SSD 970 2B2Q secnvme Port 1 ID 0 DMA: Off

    === CDRom-Device-Map ===
    HL-DT-ST BD-RE WH14NS40 D: CdRom0
    =======================

    AutoRun : 1
    Excluded drive IDs:
    WriteBufferSize: 83886080 (0) Byte
    BUFE : 0
    Physical memory : 2047MB (2097151kB)
    Free physical memory: 2047MB (2097151kB)
    Memory in use : 19 %
    Uncached PFiles: 0x0
    Global Bus Type: default (0)
    Check supported media : Disabled (0)

    30.4.2020
    ISO compilation
    22:13:56 #1 Text 0 File SCSIPTICommands.cpp, Line 617
    LockMCN - completed sucessfully for IOCTL_STORAGE_MCN_CONTROL

    22:13:56 #2 Text 0 File Isodoc.cpp, Line 7733
    Iso document burn settings
    ------------------------------------------
    Determine maximum speed : FALSE
    Simulate : FALSE
    Write : TRUE
    Finalize CD : TRUE
    Multisession : FALSE
    Burning mode : DAO
    Mode : 1
    ISO Level : 1 (Max. of 11 = 8 + 3 char)
    Character set : ISO 9660
    Joliet : TRUE
    Allow pathdepth more than 8 directories : TRUE
    Allow more than 255 characters in path : FALSE
    Write ISO9660 ;1 file extensions : FALSE

    22:13:56 #3 PHASE 214 File dlgbrnst.cpp, Line 2108
    Generation of disc structures started

    22:13:57 #4 ISO9660GEN -11 File geniso.cpp, Line 3351
    First writeable address = 0 (0x00000000)

    22:13:57 #5 PHASE 215 File dlgbrnst.cpp, Line 2108
    Generation of disc structures completed

    22:13:57 #6 Text 0 File Burncd.cpp, Line 4232
    Turn on Disc-At-Once, using DVD media

    22:13:57 #7 Text 0 File DlgWaitCD.cpp, Line 336
    [D: BD-RE WH14NS40 ] Last possible write address on media: 2295103
    Last address to be written: 1270591

    22:13:57 #8 Text 0 File DlgWaitCD.cpp, Line 348
    [D: BD-RE WH14NS40 ] Write in overburning mode: NO

    22:13:57 #9 Text 0 File DlgWaitCD.cpp, Line 3152
    Recorder: HL-DT-ST BD-RE WH14NS40, Media type: DVD+R
    Disc Manufacturer ID: , Media Type ID: , Product revision number: 0
    Disc Application Code: 0, Extended Information Indicators: 7

    22:13:57 #10 Text 0 File DlgWaitCD.cpp, Line 538
    [D: BD-RE WH14NS40 ] >>> Protocol of DlgWaitCD activities: <<<
    =========================================

    22:13:57 #11 Text 0 File ThreadedTransferInterface.cpp, Line 879
    Setup items (after recorder preparation)
    0: TRM_DATA_MODE1 ()
    2 indices, index0 (150) not provided
    original disc pos #0 + 1270592 (1270592) = #1270592/282:21.17
    relocatable, disc pos for caching/writing not required/ required
    -> TRM_DATA_MODE1, 2048, config 0, wanted index0 0 blocks, length 1270592 blocks [D: HL-DT-ST BD-RE WH14NS40]
    --------------------------------------------------------------

    22:13:57 #12 Text 0 File ThreadedTransferInterface.cpp, Line 1095
    Prepare [D: HL-DT-ST BD-RE WH14NS40] for write in CUE-sheet-DAO
    DAO infos:
    ==========
    MCN: ""
    TOCType: 0x00; Session Closed, disc fixated
    Tracks 1 to 1: Idx 0 Idx 1 Next Trk
    1: TRM_DATA_MODE1, 2048/0x00, FilePos 0 0 2602172416, ISRC ""
    DAO layout:
    ===========
    ___Start_|____Track_|_Idx_|_CtrlAdr_|_____Size_|______NWA_|_RecDep__________
    0 | lead-in | 0 | 0x41 | 0 | 0 | 0x00
    0 | 1 | 0 | 0x41 | 0 | 0 | 0x00
    0 | 1 | 1 | 0x41 | 1270592 | 0 | 0x00
    1270592 | lead-out | 1 | 0x41 | 0 | 0 | 0x00
    MediaType: DVD+R

    22:13:57 #13 Text 0 File SCSIPTICommands.cpp, Line 404
    SPTILockVolume - completed successfully for FSCTL_LOCK_VOLUME

    22:13:57 #14 Text 0 File Burncd.cpp, Line 5130
    Caching options: cache CDRom or Network-Yes, small files-No ( (F h)
    Number of Layers: 1, Track Path: Parallel Track Path (PTP), Layer Type: recordable
    Linear Density: 0,267 um/bit, Track Density: 0,74 um/track
    Starting Physical Sector Number of Data Area: 30000 h (DVD-ROM, DVD-R/-RW, DVD+R/+RW)
    End Physical Sector Number of Data Area: 26053F h
    Data in Burst Cutting Area (BCA) does not exist
    Disc Application Code: 0 / 0 h
    Extended Information indicators: 7 h
    Disc Manufacturer ID: MCC.....
    Media type ID: 004
    Product revision number: 0
    Number of Physical format information bytes in use in ADIP up to byte 63: 56
    Media Specific [16..783]:
    00 00 07 4D 43 43 00 00 - 00 00 00 30 30 34 00 38 ...MCC.....004.8
    23 54 37 12 02 54 6C 02 - 92 5F 15 15 0B 0B 08 08 #T7..Tl.._......
    01 19 1B 0C 0C 0C 0D 01 - 00 00 00 00 00 00 00 00 ................
    01 00 38 38 02 2C 5A 1A - 05 2E 23 10 04 1E 1D 01 ..88.,Z...#.....
    00 00 02 2C 5A 1A 05 2E - 23 10 04 1E 1D 01 00 00 ...,Z...#.......
    02 00 54 70 02 30 63 3C - 24 14 0C 0C 01 20 00 00 ..Tp.0c
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  • Hi David- The log is incomplete. Please look at it and, if there's more post it. A Reply box is limited in the amount of text it can contain so, if you tried to post the entire thing in the above post, it got cut off.

    Also, where did you get v2020?
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  • I bought it online from Nero.

    Here's the rest of the log ...

    ..................................<$.......
    00 00 02 75 5E 58 24 14 - 0A 0A 01 20 00 00 00 59 ...u^X$........Y
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................

    22:13:57 #21 SPTI -1066 File SCSIPassThrough.cpp, Line 225
    CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1066)
    CDB Data: 0xAC 00 00 00 00 00 00 00 00 64 00 00
    Sense Key: 0x05 (KEY_ILLEGAL_REQUEST)
    Sense Code: 0x24
    Sense Qual: 0x00
    Sense Area: 0x70 00 05 00 00 00 00 0A 00 00 00 00 24
    Buffer x0a166980: Len x648

    22:13:57 #22 Text 0 File DVDPlusRW.cpp, Line 639
    Start write address at LBA 0
    DVD high compatibility mode: Yes

    22:13:57 #23 Text 0 File ThreadedTransfer.cpp, Line 275
    Pipe memory size 83836800

    22:15:35 #24 SPTI -1135 File SCSIPassThrough.cpp, Line 225
    CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1135)
    CDB Data: 0x2A 00 00 00 45 00 00 00 20 00 00 00
    Sense Key: 0x03 (KEY_MEDIUM_ERROR)
    Sense Code: 0x0C
    Sense Qual: 0x00
    Sense Area: 0x71 00 03 00 00 00 00 0A 00 00 00 00 0C
    Buffer x1486ba40: Len x10000
    0x2A F3 FC D6 9C F1 8D DA DC EE 37 DB 6A EC A5 D7
    0xDB EA 9C D6 7B EA 2C DA D1 E8 F5 DA FD E6 C2 D4
    0x82 E6 7F D6 AC E4 30 D9 38 E2 D5 D4 D9 E1 24 D4

    22:15:35 #25 TRANSFER -20 File ThreadedTransfer.cpp, Line 1235
    Could not perform Write

    22:15:35 #26 CDR -1135 File Writer.cpp, Line 345
    Write error
    D: HL-DT-ST BD-RE WH14NS40

    22:15:38 #27 PHASE 127 File dlgbrnst.cpp, Line 2108
    Generating DVD high compatibility borders

    22:17:10 #28 SPTI -1135 File SCSIPassThrough.cpp, Line 225
    CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1135)
    CDB Data: 0x51 00 00 00 00 00 00 00 20 00 00 00
    Sense Key: 0x03 (KEY_MEDIUM_ERROR)
    Sense Code: 0x0C
    Sense Qual: 0x00
    Sense Area: 0x71 00 03 00 00 00 00 0A 00 00 00 00 0C
    Buffer x0a0d3180: Len x20

    22:17:10 #29 Text 0 File DVDPlusRW.cpp, Line 903
    EndDAO: Last written address 17664

    22:17:10 #30 CDR -1135 File WriterStatus.cpp, Line 316
    Write error
    D: HL-DT-ST BD-RE WH14NS40

    22:17:10 #31 TRANSFER -24 File ThreadedTransfer.cpp, Line 1235
    Could not perform end of Disc-at-once

    22:17:10 #32 Text 0 File DVDPlusDualLayer.cpp, Line 1464
    SetDriveCaps: Set LAST LBA of layer 1 to 0

    22:17:10 #33 PHASE 39 File dlgbrnst.cpp, Line 2108
    Burn process aborted

    22:17:10 #34 Text 0 File SCSIPTICommands.cpp, Line 454
    SPTIDismountVolume - completed successfully for FSCTL_DISMOUNT_VOLUME

    22:17:10 #35 Text 0 File Cdrdrv.cpp, Line 12297
    DriveLocker: UnLockVolume completed

    22:17:10 #36 Text 0 File SCSIPTICommands.cpp, Line 617
    UnLockMCN - completed sucessfully for IOCTL_STORAGE_MCN_CONTROL
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  • It looks like you're using Burning Rom and burning an ISO. Is that correct?

    For the errors you're getting, the most common cause is that the write speed is to high. I suggest using 10x (or less, if you're already using 10x).

    I asked about where you got it because v2020 isn't supposed to have a serial number, if you bought it from Nero. Did you buy the whole suite?
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  • I don't think so wither,
    I set the write speed to 16x, as that's what the discs I was using (Verbatim) are branded with as their optimum speed.
    The drive itself and the computer's busses are capable of streaming the data orders of magnitude faster than that.
    I've also written the the same media in the same drive in the same PC just weeks ago, with 'Secure surface scan' showing zero write errors.

    It looked more to me like someone that OS level is preventing nero.exe from writing data the drive.
    It writes the 'lead in' OK but then it's blocked from writing the file data.
    However whatever's doing the blocking isn't passing any kind of intelligent error to Nero, so Nero just says 'can't write to disk' without further explanation.
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  • You're getting a "medium error." The normal recommended solution for that is to either try a different disc, a different batch of discs or a different brand of discs but it's often caused by the write speed being too high. Never mind what Verbatim says about the optimum write speed. Also, some drives don't work well with certain brands of disks but I don't think that's the problem here.

    I have the same drive as you do but I'm using firmware v1.01 because some people have had burning problems using v1.03, which you have.
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  • Um OK I can try some different discs, but given that I've already stated that I've successfully burned on the same discs in the same drive at the same speed on the same PC with the same OS and the same version of Nero, I don't quite follow your logic :)
    • I've been in the forum almost every day for going on 12 years and have seen that error probably in the neighborhood of 1000 times. The normal solutions I provided are what tech support would give you. Reducing the write speed is the least expensive option. What you can do to avoid wasting discs while testing is to burn to the Image Recorder.

      You never did say if you're burning an ISO and, if you are, you've selected DVD ROM-ISO in Burning Rom.
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  • I Burn My Verbatim Dvd's at 4 X speed to stop failed burns
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  • I've tried writing to both DVD ISO and to UDF. Writes fine to the Image Recorder but refuses with real discs.
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  • OK, I tried burning the same project to the same media but with 8x selected as the write speed, instead of 16x. (Those are the only two options the dialog offers).

    I initially thought it was failing in the same way (because, after it wrote the lead-in, it then took several minutes before the progress bar moved any further and it wrote any data tracks). But it actually completed fine!

    So, I must apologise for my skepticism: Wither, your advice was spot on. Thank you :)

    (I still remain surprised that a reputable brand of media that is labelled as '16x speed' will no longer work at 16x speed... but hey)

    Here's what the VSO Inspector utility says about the blank disc:
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  • I have no idea why the firmware/Windows drivers decides that a disc can't be burned at it's designed speed. I can only try to find a solution to the symptoms of these kinds of problems. It might sometime mysteriously begin burning again at 16x.

    I'm glad your problem is solved.

    Enjoy!
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