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Nero Cover Designer gives error message "Print Process failed. A communication error has occurred with the LightScribe drive."

Until last week, I was able to use Nero Cover Designer (in Nero Platinum 2019) to print on LightScribe CDs.

Unfortunately, my Memorex LightScribe burner (which was several years old) stopped working a few days ago, so I bought a brand new Memorex LightScribe burner that is the same model as my old one.

The new burner works correctly with Nero Burning ROM to create music CDs. The new burner also recognizes when I have a LightScribe CD loaded and ready to print using Nero Cover Designer. However, when I actually start the print process, it stops after a few seconds, and I receive the error message "Print Process failed. A communication error has occurred with the LightScribe drive."

How can I fix this? Thanks for any help with this!
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