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I’m frustrated

Nero Essentials 7 Crashes Windows 10 Install

My wife is trying to uninstall Nero Essentials 7 from her windows 7 system prior to upgrading to windows 10. gets inernal error: "custom action DLL crashed on last call in function. 'NERO AG _UnregisterCOMEX'. The installer must now exit. Crash thread ID 5816 current thread ID 2104" has to remove it as program will not work in windows 10 and it halts the windows 10 install. previous attempts to uninstall before trying to upgrade to windows 10 have been unsuccessful with the same error. How do we get this off the system?
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