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I’m frustrated

Nero hijacking my software

Trying to use Nero 10. It says I've exceeded the number of duplicate applications, but I uninstalled it from my other computer. It won't let me use it unless I contact customer support, but when I enter my serial on the customer support page it says its too old of a version and won't let me send the message. I'm so frustrated! I just want to use the software I purchased!!
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