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I’m frustrated

Nero Multimedia Suite 10 Backitup won't backup drive

I've followed the instructions step by step from the guide and I don't understand why Backitup won't start a drive backup. I've reinstalled from the disk and gone through the steps again but when I get to the point when it asks if I want to start the backup nothing happens. I start up Backitup selecting Admin rights which is what it says to do in the guide.
I used this on Windows 10 before successfully and even was able to recover the C: drive. The problem was that the RAM sticks I had corrupted Windows system files before I backed the drive up the first time. So I wiped the computer and started fresh but this time Backitup won't run a C: drive backup which I'm planning on putting on another internal disk drive (H:) which is what I'd done before without issue.
Any suggestions, ideas or tips would be greatly appreciated.
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  • Open BackItUp and click on the ? mark. Then, click on About................ What is the version shown?
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    It's out of date. I don't know if that makes any difference. However, it wouldn't hurt to go here-

    http://www.nero.com/enu/downloads/pre...

    and download the appropriate installation file.

    Right click on it and select Properties. Check the box to "run this program as administrator." In the Compatibility tab, set it to Win 7. Apply the change.

    Run the installation and then try your back up.
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  • Thanks, Wither 1,

    I installed the updated version and set the compatibility mode as you suggested. Now I have to figure out how to activate the Windows Task Scheduler Service but there's plenty of articles to deal with that. Once I get everything sorted out I'll let you know how it went. (I have company coming over shortly so don't have the time right now- tomorrow morning probably) 
    I went to the Nero site earlier today and found an update but it wasn't the same one you linked to. I appreciate your help! If this version doesn't work I'll wait 'til I get my Christmas bonus at work and then get an updated version of Nero.....which I might just do regardless. The activation code from my disc was already listed in the update thank goodness. The website said the code should start with 9X03 but mine starts with 7X03. Whew! It launched anyway.
    Have a great day!

    Stormy
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  • I have no idea what update you found. What I provided is the official link to the last versions of v10 provided by Nero and they have all the updates. I also don't know what a 7X03 serial number is. Every version of the Nero Suites since v9 start with 9 except v2019. There may be some differences for standard vs Platinum versions and, also boxed versions whose serial numbers normally start with 1. The 7X... sounds like the serial number for a standalone product that Nero sold.

    Note that after Nero v12, the Backitup versions will not do a C: drive backup.

    Yes, let me know how it turns out.
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  • The webpage I found must be an old one that didn't get redirected as I followed a link from the Nero 10 program. The 7X03 serial number is from a stand alone version I bought probably from some website a few years back. It is legit as I've dealt with tech support when they still supported Nero 10 and the setup you linked to did accept it, but I made one mistake in my initial question.
    I did manage to get the backup to work and it backed up files on the drive I selected (I have 4 disk dives on my computer- I believe in redundancy) and backed up on an H: drive. But stupid me, that's not what I was looking to do. I want to create a .iso file so it images the C: drive and saves it on another internal drive. Then if I have a catastrophic failure i.e. drive dies- I can restore everything the way it was when I first set it up. My C: drive contains only apps and the OS while I save my project files on a D: drive so no projects would be affected. Can a .iso file be created in Nero 10 or did I misremember how I created the last .iso file I made and used another program?
    Apparently I can build a computer......I just can't run it. lol
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    I have 2 internal drives but they're not set up in a RAID, if that's what you're talking about.

    I too try to save the files I create in different software to a D: partition for the same reason you mention. I use BackItUp in v12 everyday to do an Update type backup of those files and some files on the C:. That backup goes to my second internal drive. That backup is compressed. A problem with BackItUp is that the backup job files are stored on the C: drive and those are needed to restore a backup using an installed version of BackItUp. I also do a backup of those job files but they're not compressed. That way, if I lose or wipe the drive and I want to do a restore using BackItUp, I can just copy those job files to the folder where they belong. A nice thing about BackItUp in v12 and earlier is that you can create a bootable disc using the ImageTool. One can boot their computer from it and restore a backup without the job files. On a UEFI system, SecurBoot in the BIOS has to be disabled first to use it.

    You can burn an ISO in Burning Rom. However, I use the free Macrium Reflect to image the C: drive. That image is on the second hard drive. One needs a bootable disc to restore the image and that is created in Macrium Reflect. It's best to test it after it's creation. First time I did that, it reported that Windows was looking for an unknown device and it wouldn't proceed past that point. I knew there was an unknown device in Device Manager but didn't know what it was. I got thinking about and, when I installed a new hard drive and Windows, I thought I had installed the drivers for all the hardware. However, I have one of those multi-device readers ( SD, etc.). I forgot about it since I never use it, so I installed the driver and re-created the bootable disc. It works.
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