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I’m imploding in dispair

Nero not alloweing me to show DVD's made a 9 hr bus-ride even worse that you thought possible.

Bought a Verbatim DPAA CD/DVD writer along with a New PC, having asked for a simple product to show my son a DVD while travelling. I was told it could be installed easily with a following DVD, but it wasn't so.

It came with Nero, and it appears simply showing a DVD is a function that doesn't come with this product? Pressed "info" button (12043 times) to find offer, and it said: Dear customer, we can't offer you anything because you own all market produts all ready.

I have tried various options and searches, and my kid spent 9 hrs on a bus without being able to watch his dvd. I don't know if you have children but let me just say this malfunction is the sole reason as to why I feel I have to choose a much more expensive, but different transport option going home.

I am using Windows 10 on a new Asus E403N.

You're asking me to add an emoji to explain how I feel, but I don't know which one belongs to Intetnal hell fire about to implode me into a black hole?
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