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Nero Plat 2020 Installs But There Is Nothing On My Computer

I uninstalled Nero 2016 since it was no longer burning DVD's and bought 2020.

Just downloaded Platinum 2020 from the email link I get from Nero in my receipt. (Nero_2020-2.1.1.1_stub.exe) and the installer opens and I click through the installer pages and I get the youtube video showing all the new features and then it finally finishes... and then asks me if I want to open the software... so I click it and... nothing opens. I check the software installs on the computer, nothing. The start menu's Recently Added list at the top has no record of it being installed. Nero doesn't exist!?! I have rebooted, I've installed it over again several times... nothing not a trace of any Nero software on my laptop. AM I doing something wrong?

Win 10, 512SDD, 16MB Mem, 4K screen
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  • Hi bvbowes-

    Have you activated your activation code from the Start screen?

    If you go here-

    C:\Program Files (x86)\Nero

    is there a Nero 2020 folder and is it populated?
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  • There is nothing from the installation that asks for an activation code, but I did get one in the email receipt. There are no folders in x86 with the word Nero in them.
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  • I'm not on my system with that version right now but, I believe that when you open the Start menu, you click on the icon on the right hand corner of the screen to enter your activation code. I'll take a look tomorrow.
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  • When you opened the Start screen for the first time, did it ask you for your e-mail address? If it did, then you should have gotten an e-mail with a password. When you go back to the Start, it should ask for the password. After you enter it, it should then ask for your activation code.

    Another option would be to open the icon on the upper right hand side of the Start menu and enter your e-mail address and any other information it asks for.

    Are you able to see any other folders in the (x86) path?

    If you're a 32 bit system, look in C:\Program Files
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  • I have no Nero folder in either folder, I'm on 64 Win Pro.

    I think by the term 'Start screen' you mean the first page that appears after I click on the installation EXE. There is no where to enter any information anywhere except clicking on agreeing to the terms. It does everything else automatically without any interaction from me.
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  • I just ran the first aid kit to make sure there was nothing on my computer, rebooted, and tried another install... still nothing. I'm never given an option to type my activation code in, my email. The settings button at the top right lets me chose which directory, I don't change that. It also lets me download other software if I want. That's it. I really need this to get going immidiately, any other ideas?
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  • I'm probably misunderstanding your use of the term "Smart." The v2020 GUI appears to be called the Start screen.

    Right click on the stub installer and select "run this program as administrator." Does that help?
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  • Ok I tried that and it does the same thing unfortunately. So I have downloaded the full offline version and got a VC redist error. So I did a windows update and there was nothing. I rebooted and when the computer came back up the installer came up automatically for some reason but no longer had three items to install only two and they were in pending status. So it continued to do the install never asking for my activation code but it did install. So I open the Nero ControlCenter and it wants a serial number which I don’t have. So I go to open another program and get an error saying it can’t find mfc140u.dll and that I should reinstall the software.

    This is ridiculous.
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  • For the .dll error, look at this-

    https://neroknowhow.com/tag/msvcr110-...

    When you opened the Start screen, it should have asked you for your e-mail address. Did it do that and did you put it in there?

    If it didn't, did you try the second method?
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  • There are a number of downloads to be made when installing NERO Platinum 2020. There is NERO Content Pack 1 and then 2. Then there is a Nero_2020-22.0.00900.exe and a Nero life theme.
    When downloading you have the option to download them in the drive of your choice. I have downloaded them on my Disk Drive D to keep the Main Disk Drive C empty. Did you use the option? They are all in my downloaded drive. Only the launcher has entered my Drive C where my old launchers are.
    Unlike previous NERO’s, I had to register Nero 2020 with my email. Later the activation code was mailed to me to activate. You can use the code to activate when you use the launcher.
    If you reinstall, closely follow the set-up and the drive you selected.
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  • I’m not at home to do more research but this is the first I’ve heard of there being more than one download or more than one file needed for install. In the email I got immediately after buying it online it said click the URL to download the product. All that downloads is the exe. Is that wrong? If so where do I go to download the rest of these files?

    When I click on the exe file it opens and there is no place to enter any data at all. No email, no product number, no activation and there are no instructions in the email saying I should do anything except click on the link to download the software... nothing.
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  • When you click the URL, all the downloads will show up. I started with Content Pack 1. No knowledge or idea if the download has been altered or simplified.
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  • bvbowes-

    The download is a .exe stub file. When running it, it will go to the appropriate website to download your installer. I don't remember my installation of v2020 but when I installed v2019 Platinum, it offered to install the Content Packs when the base program was installed. It's really no matter since you can install them later.

    Please answer my previous questions when you get the chance.

    I assume you can see this screen when you launch v2020-

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  • Thanks for the replies.

    Here are your questions:
    Did it ask you for your e-mail address? -> No it did not.

    Are you able to see any other folders in the (x86) path? -> No

    Right click on the stub installer and select "run this program as administrator." Does that help? -> I tried this but it did the same thing.

    When you opened the Start screen, it should have asked you for your e-mail address. Did it do that and did you put it in there? -> There is no field nor form that asks for my email address

    If it didn't, did you try the second method? -> Yes the administrator option did not work.

    When downloading you have the option to download them in the drive of your choice. I have downloaded them on my Disk Drive D to keep the Main Disk Drive C empty. Did you use the option? -> It does not ask me a directory to down the file, when I click the URL it instatnly downloads it to my downloads folder and only one file downloads which is called "Nero_2020-2.1.1.1_stub.exe"

    When you click the URL, all the downloads will show up. -> Not in my case, only one file downloads.
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  • Some people have problems when they attempt to install Nero on a drive other than C:. There's other threads on that issue. However, there will still be some files on the C:.

    Open Computer or My Computer. Open C:. Click on Organize in File Explorer and select Folder and Search Options. In the View tab, check the circle for Show hidden files and folders. Apply the change and apply the change to all subfolders when it asks. You should be able all the folders in C:\Program Files (x86) and, I think one of them will be a Nero folder. If it is there, what's in it?

    The second method I was referring to was to click on the icon that looks like a man on the far right upper corner of the Start screen. Is your e-mail address shown? If not, can you enter it there? If you can, you should see Manage Account. In there, click on My Products. v2020 should show. If it does, can you select the Activate button? I installed it 5 months ago so I don't know if there are other options in the account settings such as being able to insert your activation code.

    If you click on Creative Content in the Start screen, does it show a bunch of effects, expecially the Life effects?
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  • I have zero folders and I always have my View settings set so I can see hidden folders/files.

    Which start screen are you referring to? The Windows Start Menu? If so that's the "Your info' screen Win10, and yes my email shows there. There is no 'man' to click on in the Nero software, but if you can show me what you are talking about when considering the pictures I posted above I would be inclined.
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  • In your screenshot of the opening screen for Nero above, the icon I'm referring to is the one next to the white arrow that says Share on the upper right hand corner.
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  • All the "Share" does is copy the YouTube link to someone else. This is the install video that plays when you are installing the software, not the actual Nero program. I do NOT have Nero installed at all on the machine still, but the video screen shot you see is what plays during the install, it is not the actual software.

    I will add an image just to prove what that Share button does.

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  • i didn't ask you to use the Share. I was pointing to the location of the icon where you can click and manage your account.

    Go D:\Program Files (x86)\Nero\Nero Launcher

    Right click on NeroLauncher.exe and select run as administrator. Does Nero Start open?
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  • I do not have anything on my D drive, I do not have a NeroLauncher.exe program either on my C drive or any other drive. I have no idea where I would get this file. When I click on the download link in the email from Nero it automatically downloads a file called "Nero_2020-2.1.1.1_stub.exe". That is the only file it downloaded and no other files are created after this and when I go through the installation (that installs nothing) there are no other files created.
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  • Strange. One of the screenshots above shows that it installed successfully. I trust that you did a search on your C: and D drives for the nerolauncher.exe?

    Go here-

    C:\Users\"your user name"\AppData\Local\Temp

    Are there any .log files related to Nero? If so, open one and post the contents here.

    You could also try the installation on your C: drive or contact tech support using the link provided by Omega Tester.
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    • Not sure why you think I'm installing this on my D drive; every time I have installed this on my C drive. Is there a reason you suspect its going to a different drive? I've already checked the D drive and there are no files there.
    • Here is the log file from my latest install attempt:

      2020-02-11 08:50:56,728 -
      2020-02-11 08:50:56,729 - === Started logging of StubInstaller ===
      2020-02-11 08:50:56,729 - EXE PATH: C:\Users\BVBOW_~1\AppData\Local\Temp\7zSEE19.tmp
      2020-02-11 08:50:56,735 - Parser command line.
      2020-02-11 08:50:56,735 - GMID=2020-NEROPLA
      2020-02-11 08:50:56,735 - Internet Version Registry Entry 11.592.18362.0
      2020-02-11 08:50:56,736 - Internet Explorer Version: 11
      2020-02-11 08:50:57,080 - Chosen GUI URL: https://i2am.nero.com/enu/i2am/applic...
      2020-02-11 08:51:00,640 - Start gmId=>2020-NEROPLA
      2020-02-11 08:51:00,641 - GetServerUrl
      2020-02-11 08:51:00,964 - GetMinVersion
      2020-02-11 08:51:01,201 - StartDownloadNewInstaller gmId=>2020-NEROPLA
      2020-02-11 08:51:01,201 - WorkerMain file: C:\Users\bvbow_000\AppData\Roaming\Nero\NeroInstaller\2020-NEROPLA\NeroInstaller.exe remote name: NeroInstaller.exe
      2020-02-11 08:51:01,270 - StartFileDownload gmId=>2020-NEROPLA
      2020-02-11 08:51:01,470 - FileFinished20Percent gmId=>2020-NEROPLA
      2020-02-11 08:51:01,512 - FileFinished50Percent gmId=>2020-NEROPLA
      2020-02-11 08:51:01,545 - FileFinished80Percent gmId=>2020-NEROPLA
      2020-02-11 08:51:01,578 - DownloadNewInstallerFinished gmId=>2020-NEROPLA
      2020-02-11 08:51:01,579 - FileDownloadFinished gmId=>2020-NEROPLA
      2020-02-11 08:51:01,579 - DownloadNewInstallerFinished gmId=>2020-NEROPLA
      2020-02-11 08:51:01,579 - WorkerMain file: C:\Users\bvbow_000\AppData\Roaming\Nero\NeroInstaller\2020-NEROPLA\NeroInstaller.md5 remote name: NeroInstaller.md5
      2020-02-11 08:51:01,646 - MD5ThreadProc: expected md5:4fe5131dab65a4985c8b46066f730ff2 C:\Users\bvbow_000\AppData\Roaming\Nero\NeroInstaller\2020-NEROPLA\NeroInstaller.exe
      2020-02-11 08:51:01,711 - MD5ThreadProc: Digest: 4fe5131dab65a4985c8b46066f730ff2
      2020-02-11 08:51:01,711 - Hash check Ok
      2020-02-11 08:51:01,711 - StartNewInstaller gmId=>2020-NEROPLA
      2020-02-11 08:51:01,711 - Preparing installation of the GM...
      2020-02-11 08:51:01,797 - File C:\Users\bvbow_000\AppData\Roaming\Nero\NeroInstaller\2020-NEROPLA\NeroInstaller.exe signature verified
      2020-02-11 08:51:01,798 - Certificate subject: Nero AG
      2020-02-11 08:51:01,798 - Certificate issuer: Symantec Class 3 SHA256 Code Signing CA
      2020-02-11 08:51:01,798 - SignatureVerified gmId=>
      2020-02-11 08:51:01,831 - File version: 2.1.1.7
      2020-02-11 08:51:01,831 - Creating installation thread.
      2020-02-11 08:51:01,831 - InstallThreadProc: thread start => 17680
      2020-02-11 08:51:01,831 - Obtained and unlocked mutex Global\_MSIExecute, looks like we are free to continue installation
      2020-02-11 08:51:01,831 - Current directory: C:\Users\BVBOW_~1\AppData\Local\Temp\7zSEE19.tmp
      2020-02-11 08:51:01,836 - Changing into directory: C:\Users\bvbow_000\AppData\Roaming\Nero\NeroInstaller\2020-NEROPLA: succeeded
      2020-02-11 08:51:01,836 - Install file=> C:\Users\bvbow_000\AppData\Roaming\Nero\NeroInstaller\2020-NEROPLA\NeroInstaller.exe -RESTART -GMID=2020-NEROPLA
      2020-02-11 08:51:01,855 - Changing into directory: C:\Users\BVBOW_~1\AppData\Local\Temp\7zSEE19.tmp: succeeded
      2020-02-11 08:51:01,855 - InstallThreadProc: GM installer running, close stub.
      2020-02-11 08:51:01,855 - InstallThreadProc: thread exit => 17680
      2020-02-11 08:51:01,855 - NewStubInstallerStarted gmId=>2020-NEROPLA
      2020-02-11 08:51:01,944 -
      2020-02-11 08:51:01,944 - === Started logging of StubInstaller ===
      2020-02-11 08:51:01,944 - EXE PATH: C:\Users\bvbow_000\AppData\Roaming\Nero\NeroInstaller\2020-NEROPLA
      2020-02-11 08:51:01,951 - Parser command line.
      2020-02-11 08:51:01,951 - Restart OK.
      2020-02-11 08:51:01,951 - Parser command line.
      2020-02-11 08:51:01,951 - Application Exiting, ExitCode=-1
      2020-02-11 08:51:01,951 - GMID=2020-NEROPLA
      2020-02-11 08:51:01,951 - === Stopped logging of StubInstaller ===
      2020-02-11 08:51:01,951 - Parser command line.
      2020-02-11 08:51:01,951 -
      2020-02-11 08:51:01,952 - Internet Version Registry Entry 11.592.18362.0
      2020-02-11 08:51:01,952 - Internet Explorer Version: 11
      2020-02-11 08:51:02,091 - Chosen GUI URL: https://i2am.nero.com/enu/i2am/applic...
      2020-02-11 08:51:03,536 - Start gmId=>2020-NEROPLA
      2020-02-11 08:51:03,536 - GetServerUrl
      2020-02-11 08:51:03,837 - GetMinVersion
      2020-02-11 08:51:03,905 - IsVersionSupported: 2.1.1.7
      2020-02-11 08:51:03,905 - EXE version: 2.1.1.7
      2020-02-11 08:51:06,651 - WorkerMain file: C:\Users\bvbow_000\AppData\Roaming\Nero\NeroInstaller\2020-NEROPLA\NeroInstaller2.xml remote name: NeroInstaller2.xml
      2020-02-11 08:51:06,714 - WorkerMain file: C:\Users\bvbow_000\AppData\Roaming\Nero\NeroInstaller\2020-NEROPLA\NeroInstaller2.hash remote name: NeroInstaller2.hash
      2020-02-11 08:51:06,781 - Hash check Ok
      2020-02-11 08:51:06,782 - Versions: 1
      2020-02-11 08:51:06,782 - Version: 1
      2020-02-11 08:51:06,782 - Calculated maximum download size, based on the xml alone: 0
      2020-02-11 08:51:06,782 - Calculated maximum temp size, based on the xml alone: 0
      2020-02-11 08:51:06,782 - Calculated maximum needed space while downloading, based on the xml alone: 0 MB
      2020-02-11 08:51:06,782 - Calculated target folder size, based on the xml alone: 0 MB
      2020-02-11 08:51:06,782 - Calculated program files folder size, based on the xml alone: 0 MB
      2020-02-11 08:51:06,782 - Calculated windows folder size, based on the xml alone: 0 MB
      2020-02-11 08:51:06,783 - GmFirstStart gmId=>2020-NEROPLA
      2020-02-11 08:51:06,783 - ConfigurationVerified gmId=>2020-NEROPLA
      2020-02-11 08:51:06,783 - IncludeGm2020-NEROPLA-22.0.02100 gmId=>2020-NEROPLA
      2020-02-11 08:51:06,783 - IncludedStart gmId=>2020-NEROPLA-22.0.02100
      2020-02-11 08:51:06,784 - WorkerMain file: C:\Users\bvbow_000\AppData\Roaming\Nero\NeroInstaller\2020-NEROPLA-22.0.02100\NeroInstaller2.xml remote name: NeroInstaller2.xml
      2020-02-11 08:51:06,849 - WorkerMain file: C:\Users\bvbow_000\AppData\Roaming\Nero\NeroInstaller\2020-NEROPLA-22.0.02100\NeroInstaller2.hash remote name: NeroInstaller2.hash
      2020-02-11 08:51:06,921 - Hash check Ok
      2020-02-11 08:51:06,921 - Calculated maximum download size, based on the xml alone: 463384080
      2020-02-11 08:51:06,921 - Calculated maximum temp size, based on the xml alone: 0
      2020-02-11 08:51:06,921 - Calculated maximum needed space while downloading, based on the xml alone: 1019 MB
      2020-02-11 08:51:06,921 - Calculated target folder size, based on the xml alone: 0 MB
      2020-02-11 08:51:06,921 - Calculated program files folder size, based on the xml alone: 0 MB
      2020-02-11 08:51:06,921 - Calculated windows folder size, based on the xml alone: 0 MB
      2020-02-11 08:51:06,923 - GmFirstStartIncluded gmId=>2020-NEROPLA-22.0.02100
      2020-02-11 08:51:06,923 - ConfigurationVerified gmId=>2020-NEROPLA-22.0.02100
      2020-02-11 08:51:06,923 - IncludeGm2019-EULA gmId=>2020-NEROPLA-22.0.02100
      2020-02-11 08:51:06,923 - IncludedStart gmId=>2019-EULA
      2020-02-11 08:51:06,924 - WorkerMain file: C:\Users\bvbow_000\AppData\Roaming\Nero\NeroInstaller\2019-EULA\NeroInstaller2.xml remote name: NeroInstaller2.xml
      2020-02-11 08:51:06,997 - WorkerMain file: C:\Users\bvbow_000\AppData\Roaming\Nero\NeroInstaller\2019-EULA\NeroInstaller2.hash remote name: NeroInstaller2.hash
      2020-02-11 08:51:07,066 - Hash check Ok
      2020-02-11 08:51:07,067 - Calculated maximum download size, based on the xml alone: 362385
      2020-02-11 08:51:07,067 - Calculated maximum temp size, based on the xml alone: 0
      2020-02-11 08:51:07,067 - Calculated maximum needed space while downloading, based on the xml alone: 0 MB
      2020-02-11 08:51:07,067 - Calculated target folder size, based on the xml alone: 0 MB
      2020-02-11 08:51:07,067 - Calculated program files folder size, based on the xml alone: 0 MB
      2020-02-11 08:51:07,067 - Calculated windows folder size, based on the xml alone: 0 MB
      2020-02-11 08:51:07,069 - GmFirstStartIncluded gmId=>2019-EULA
      2020-02-11 08:51:07,069 - ConfigurationVerified gmId=>2019-EULA
      2020-02-11 08:51:07,069 - GmIncluded gmId=>2019-EULA
      2020-02-11 08:51:07,069 - IncludeGm2020-OPT gmId=>2020-NEROPLA-22.0.02100
      2020-02-11 08:51:07,069 - IncludedStart gmId=>2020-OPT
      2020-02-11 08:51:07,071 - WorkerMain file: C:\Users\bvbow_000\AppData\Roaming\Nero\NeroInstaller\2020-OPT\NeroInstaller2.xml remote name: NeroInstaller2.xml
      2020-02-11 08:51:07,137 - WorkerMain file: C:\Users\bvbow_000\AppData\Roaming\Nero\NeroInstaller\2020-OPT\NeroInstaller2.hash remote name: NeroInstaller2.hash
      2020-02-11 08:51:07,200 - Hash check Ok
      2020-02-11 08:51:07,200 - Versions: 1
      2020-02-11 08:51:07,200 - Version: 1
      2020-02-11 08:51:07,201 - Calculated maximum download size, based on the xml alone: 0
      2020-02-11 08:51:07,201 - Calculated maximum temp size, based on the xml alone: 0
      2020-02-11 08:51:07,201 - Calculated maximum needed space while downloading, based on the xml alone: 0 MB
      2020-02-11 08:51:07,201 - Calculated target folder size, based on the xml alone: 0 MB
      2020-02-11 08:51:07,201 - Calculated program files folder size, based on the xml alone: 0 MB
      2020-02-11 08:51:07,201 - Calculated windows folder size, based on the xml alone: 0 MB
      2020-02-11 08:51:07,203 - GmFirstStartIncluded gmId=>2020-OPT
      2020-02-11 08:51:07,203 - ConfigurationVerified gmId=>2020-OPT
      2020-02-11 08:51:07,203 - IncludeGm2019-NWEFREE gmId=>2020-OPT
      2020-02-11 08:51:07,203 - IncludedStart gmId=>2019-NWEFREE
      2020-02-11 08:51:07,204 - WorkerMain file: C:\Users\bvbow_000\AppData\Roaming\Nero\NeroInstaller\2019-NWEFREE\NeroInstaller2.xml remote name: NeroInstaller2.xml
      2020-02-11 08:51:07,269 - WorkerMain file: C:\Users\bvbow_000\AppData\Roaming\Nero\NeroInstaller\2019-NWEFREE\NeroInstaller2.hash remote name: NeroInstaller2.hash
      2020-02-11 08:51:07,337 - Hash check Ok
      2020-02-11 08:51:07,338 - Versions: 1
      2020-02-11 08:51:07,338 - Version: 1
      2020-02-11 08:51:07,338 - Calculated maximum download size, based on the xml alone: 0
      2020-02-11 08:51:07,338 - Calculated maximum temp size, based on the xml alone: 0
      2020-02-11 08:51:07,338 - Calculated maximum needed space while downloading, based on the xml alone: 0 MB
      2020-02-11 08:51:07,338 - Calculated target folder size, based on the xml alone: 0 MB
      2020-02-11 08:51:07,338 - Calculated program files folder size, based on the xml alone: 0 MB
      2020-02-11 08:51:07,338 - Calculated windows folder size, based on the xml alone: 0 MB
      2020-02-11 08:51:07,340 - GmFirstStartIncluded gmId=>2019-NWEFREE
      2020-02-11 08:51:07,340 - ConfigurationVerified gmId=>2019-NWEFREE
      2020-02-11 08:51:07,340 - IncludeGm2019-NWEFREE-15.0.00700 gmId=>2019-NWEFREE
      2020-02-11 08:51:07,340 - IncludedStart gmId=>2019-NWEFREE-15.0.00700
      2020-02-11 08:51:07,341 - WorkerMain file: C:\Users\bvbow_000\AppData\Roaming\Nero\NeroInstaller\2019-NWEFREE-15.0.00700\NeroInstaller2.xml remote name: NeroInstaller2.xml
      2020-02-11 08:51:07,412 - WorkerMain file: C:\Users\bvbow_000\AppData\Roaming\Nero\NeroInstaller\2019-NWEFREE-15.0.00700\NeroInstaller2.hash remote name: NeroInstaller2.hash
      2020-02-11 08:51:07,495 - Hash check Ok
      2020-02-11 08:51:07,495 - Calculated maximum download size, based on the xml alone: 76778848
      2020-02-11 08:51:07,495 - Calculated maximum temp size, based on the xml alone: 0
      2020-02-11 08:51:07,495 - Calculated maximum needed space while downloading, based on the xml alone: 168 MB
      2020-02-11 08:51:07,495 - Calculated target folder size, based on the xml alone: 0 MB
      2020-02-11 08:51:07,495 - Calculated program files folder size, based on the xml alone: 0 MB
      2020-02-11 08:51:07,495 - Calculated windows folder size, based on the xml alone: 0 MB
      2020-02-11 08:51:07,497 - GmFirstStartIncluded gmId=>2019-NWEFREE-15.0.00700
      2020-02-11 08:51:07,497 - ConfigurationVerified gmId=>2019-NWEFREE-15.0.00700
      2020-02-11 08:51:07,497 - GmIncluded gmId=>2019-NWEFREE-15.0.00700
      2020-02-11 08:51:07,497 - GmIncluded gmId=>2019-NWEFREE
      2020-02-11 08:51:07,497 - IncludeGm2019-NSTFREE gmId=>2020-OPT
      2020-02-11 08:51:07,497 - IncludedStart gmId=>2019-NSTFREE
      2020-02-11 08:51:07,499 - WorkerMain file: C:\Users\bvbow_000\AppData\Roaming\Nero\NeroInstaller\2019-NSTFREE\NeroInstaller2.xml remote name: NeroInstaller2.xml
      2020-02-11 08:51:07,565 - WorkerMain file: C:\Users\bvbow_000\AppData\Roaming\Nero\NeroInstaller\2019-NSTFREE\NeroInstaller2.hash remote name: NeroInstaller2.hash
      2020-02-11 08:51:07,630 - Hash check Ok
      2020-02-11 08:51:07,630 - Versions: 1
      2020-02-11 08:51:07,630 - Version: 1
      2020-02-11 08:51:07,630 - Calculated maximum download size, based on the xml alone: 0
      2020-02-11 08:51:07,630 - Calculated maximum temp size, based on the xml alone: 0
      2020-02-11 08:51:07,630 - Calculated maximum needed space while downloading, based on the xml alone: 0 MB
      2020-02-11 08:51:07,630 - Calculated target folder size, based on the xml alone: 0 MB
      2020-02-11 08:51:07,630 - Calculated program files folder size, based on the xml alone: 0 MB
      2020-02-11 08:51:07,630 - Calculated windows folder size, based on the xml alone: 0 MB
      2020-02-11 08:51:07,632 - GmFirstStartIncluded gmId=>2019-NSTFREE
      2020-02-11 08:51:07,632 - ConfigurationVerified gmId=>2019-NSTFREE
      2020-02-11 08:51:07,632 - IncludeGm2019-NSTFREE-15.0.00700 gmId=>2019-NSTFREE
      2020-02-11 08:51:07,632 - IncludedStart gmId=>2019-NSTFREE-15.0.00700
      2020-02-11 08:51:07,633 - WorkerMain file: C:\Users\bvbow_000\AppData\Roaming\Nero\NeroInstaller\2019-NSTFREE-15.0.00700\NeroInstaller2.xml remote name: NeroInstaller2.xml
      2020-02-11 08:51:07,704 - WorkerMain file: C:\Users\bvbow_000\AppData\Roaming\Nero\NeroInstaller\2019-NSTFREE-15.0.00700\NeroInstaller2.hash remote name: NeroInstaller2.hash
      2020-02-11 08:51:07,774 - Hash check Ok
      2020-02-11 08:51:07,775 - Calculated maximum download size, based on the xml alone: 81903376
      2020-02-11 08:51:07,775 - Calculated maximum temp size, based on the xml alone: 0
      2020-02-11 08:51:07,775 - Calculated maximum needed space while downloading, based on the xml alone: 180 MB
      2020-02-11 08:51:07,775 - Calculated target folder size, based on the xml alone: 0 MB
      2020-02-11 08:51:07,775 - Calculated program files folder size, based on the xml alone: 0 MB
      2020-02-11 08:51:07,775 - Calculated windows folder size, based on the xml alone: 0 MB
      2020-02-11 08:51:07,776 - GmFirstStartIncluded gmId=>2019-NSTFREE-15.0.00700
      2020-02-11 08:51:07,776 - ConfigurationVerified gmId=>2019-NSTFREE-15.0.00700
      2020-02-11 08:51:07,776 - GmIncluded gmId=>2019-NSTFREE-15.0.00700
      2020-02-11 08:51:07,776 - GmIncluded gmId=>2019-NSTFREE
      2020-02-11 08:51:07,777 - IncludeGmTuneItUpForPaid gmId=>2020-OPT
      2020-02-11 08:51:07,777 - IncludedStart gmId=>TuneItUpForPaid
      2020-02-11 08:51:07,778 - WorkerMain file: C:\Users\bvbow_000\AppData\Roaming\Nero\NeroInstaller\TuneItUpForPaid\NeroInstaller2.xml remote name: NeroInstaller2.xml
      2020-02-11 08:51:07,850 - WorkerMain file: C:\Users\bvbow_000\AppData\Roaming\Nero\NeroInstaller\TuneItUpForPaid\NeroInstaller2.hash remote name: NeroInstaller2.hash
      2020-02-11 08:51:07,917 - Hash check Ok
      2020-02-11 08:51:07,917 - Versions: 10,11,12
      2020-02-11 08:51:07,917 - Version: 12
      2020-02-11 08:51:07,918 - Calculated maximum download size, based on the xml alone: 12261768
      2020-02-11 08:51:07,918 - Calculated maximum temp size, based on the xml alone: 0
      2020-02-11 08:51:07,918 - Calculated maximum needed space while downloading, based on the xml alone: 26 MB
      2020-02-11 08:51:07,918 - Calculated target folder size, based on the xml alone: 0 MB
      2020-02-11 08:51:07,918 - Calculated program files folder size, based on the xml alone: 0 MB
      2020-02-11 08:51:07,918 - Calculated windows folder size, based on the xml alone: 0 MB
      2020-02-11 08:51:07,920 - GmFirstStartIncluded gmId=>TuneItUpForPaid
      2020-02-11 08:51:07,920 - ConfigurationVerified gmId=>TuneItUpForPaid
      2020-02-11 08:51:07,920 - GmIncluded gmId=>TuneItUpForPaid
      2020-02-11 08:51:07,920 - GmIncluded gmId=>2020-OPT
      2020-02-11 08:51:07,920 - GmIncluded gmId=>2020-NEROPLA-22.0.02100
      2020-02-11 08:51:07,920 - Calculating needed size, based on currently set preferences
      2020-02-11 08:51:07,920 - File is not selected for download at the moment: Nero_TuneItUp_free_2.8.0.84_setup.exe
      2020-02-11 08:51:07,920 - File is not selected for download at the moment: 00011522_Nero_SoundTrax-15.0.00700_Free.exe
      2020-02-11 08:51:07,920 - File is not selected for download at the moment: 00011521_Nero_WaveEditor-15.0.00700_Free.exe
      2020-02-11 08:51:07,920 - File is not selected for download at the moment: Nero2020-22.0.02100.exe
      2020-02-11 08:51:07,920 - File is not selected for download at the moment: Eula_Nero_2019_Nero_eng.RTF
      2020-02-11 08:51:07,920 - Total download size, based on currently set preferences: 0MB
      2020-02-11 08:51:07,920 - Total target folder size, based on currently set preferences: 0MB
      2020-02-11 08:51:07,920 - Total temp files size, based on currently set preferences: 0MB
      2020-02-11 08:51:07,920 - Total program files folder size, based on currently set preferences: 0MB
      2020-02-11 08:51:07,920 - Total windows folder size, based on currently set preferences: 0MB
      2020-02-11 08:51:07,920 - File N1 C:\Users\bvbow_000\AppData\Roaming\Nero\NeroInstaller\2020-NEROPLA\Files\Eula_Nero_2019_Nero_eng.RTF hasn't been selected for download
      2020-02-11 08:51:07,920 - File N2 C:\Users\bvbow_000\AppData\Roaming\Nero\NeroInstaller\2020-NEROPLA\Files\Nero2020-22.0.02100.exe hasn't been selected for download
      2020-02-11 08:51:07,920 - File N3 C:\Users\bvbow_000\AppData\Roaming\Nero\NeroInstaller\2020-NEROPLA\Files\00011521_Nero_WaveEditor-15.0.00700_Free.exe hasn't been selected for download
      2020-02-11 08:51:07,920 - File N4 C:\Users\bvbow_000\AppData\Roaming\Nero\NeroInstaller\2020-NEROPLA\Files\00011522_Nero_SoundTrax-15.0.00700_Free.exe hasn't been selected for download
      2020-02-11 08:51:07,920 - File N5 C:\Users\bvbow_000\AppData\Roaming\Nero\NeroInstaller\2020-NEROPLA\Files\Nero_TuneItUp_free_2.8.0.84_setup.exe hasn't been selected for download
      2020-02-11 08:51:07,920 - Total download size, based on currently set preferences under consideration of already downloaded parts: 0MB
      2020-02-11 08:51:07,920 - Total needed maximum size in a single drive during download (if inet files in same drive as download):0MB
      2020-02-11 08:51:07,920 - Maximum downloaded part size (if inet files are in a different drive than download): 0MB
      2020-02-11 08:51:07,921 - Calculated needed space in drive C: 0MB, available: 36426MB
      2020-02-11 08:51:07,921 - DriveSpacePassed gmId=>2020-NEROPLA downloaded-version=>1
      2020-02-11 08:51:07,924 - Hash check skipped
      2020-02-11 08:51:07,925 - Hash check skipped
      2020-02-11 08:51:07,925 - Hash check skipped
      2020-02-11 08:51:07,925 - Hash check skipped
      2020-02-11 08:51:07,926 - Hash check skipped
      2020-02-11 08:51:07,927 - EULA gmId=>2020-NEROPLA downloaded-version=>1
      2020-02-11 08:51:18,151 - Calculating needed size, based on currently set preferences
      2020-02-11 08:51:18,151 - File is not selected for download at the moment: Nero_TuneItUp_free_2.8.0.84_setup.exe
      2020-02-11 08:51:18,152 - File is not selected for download at the moment: 00011522_Nero_SoundTrax-15.0.00700_Free.exe
      2020-02-11 08:51:18,152 - File is not selected for download at the moment: 00011521_Nero_WaveEditor-15.0.00700_Free.exe
      2020-02-11 08:51:18,152 - File is selected for download: Nero2020-22.0.02100.exe, adding its size: 463MB, temp: 0MB, programfiles: 0MB, windows folder: 0MB, target folder: 0MB
      2020-02-11 08:51:18,152 - File is not selected for download at the moment: Eula_Nero_2019_Nero_eng.RTF
      2020-02-11 08:51:18,152 - Total download size, based on currently set preferences: 463MB
      2020-02-11 08:51:18,152 - Total target folder size, based on currently set preferences: 463MB
      2020-02-11 08:51:18,152 - Total temp files size, based on currently set preferences: 0MB
      2020-02-11 08:51:18,152 - Total program files folder size, based on currently set preferences: 0MB
      2020-02-11 08:51:18,152 - Total windows folder size, based on currently set preferences: 0MB
      2020-02-11 08:51:18,152 - File N1 C:\Users\bvbow_000\AppData\Roaming\Nero\NeroInstaller\2020-NEROPLA\Files\Eula_Nero_2019_Nero_eng.RTF hasn't been selected for download
      2020-02-11 08:51:18,152 - File N2 C:\Users\bvbow_000\AppData\Roaming\Nero\NeroInstaller\2020-NEROPLA\Files\Nero2020-22.0.02100.exe to be downloaded from the beginning, config size=463384080
      2020-02-11 08:51:18,152 - File N3 C:\Users\bvbow_000\AppData\Roaming\Nero\NeroInstaller\2020-NEROPLA\Files\00011521_Nero_WaveEditor-15.0.00700_Free.exe hasn't been selected for download
      2020-02-11 08:51:18,152 - File N4 C:\Users\bvbow_000\AppData\Roaming\Nero\NeroInstaller\2020-NEROPLA\Files\00011522_Nero_SoundTrax-15.0.00700_Free.exe hasn't been selected for download
      2020-02-11 08:51:18,152 - File N5 C:\Users\bvbow_000\AppData\Roaming\Nero\NeroInstaller\2020-NEROPLA\Files\Nero_TuneItUp_free_2.8.0.84_setup.exe hasn't been selected for download
      2020-02-11 08:51:18,152 - Total download size, based on currently set preferences under consideration of already downloaded parts: 463MB
      2020-02-11 08:51:18,152 - Total needed maximum size in a single drive during download (if inet files in same drive as download):1019MB
      2020-02-11 08:51:18,152 - Maximum downloaded part size (if inet files are in a different drive than download): 463MB
      2020-02-11 08:51:18,152 - Calculated needed space in drive C: 1019MB, available: 36441MB
      2020-02-11 08:51:18,152 - DriveSpacePassed gmId=>2020-NEROPLA downloaded-version=>1
      2020-02-11 08:51:18,153 - User participates in product improvement program
      2020-02-11 08:51:18,153 - SubscriptionNotRequired gmId=>2020-NEROPLA
      2020-02-11 08:51:18,153 - Calculating needed size, based on currently set preferences
      2020-02-11 08:51:18,153 - File is not selected for download at the moment: Nero_TuneItUp_free_2.8.0.84_setup.exe
      2020-02-11 08:51:18,153 - File is not selected for download at the moment: 00011522_Nero_SoundTrax-15.0.00700_Free.exe
      2020-02-11 08:51:18,153 - File is not selected for download at the moment: 00011521_Nero_WaveEditor-15.0.00700_Free.exe
      2020-02-11 08:51:18,153 - File is selected for download: Nero2020-22.0.02100.exe, adding its size: 463MB, temp: 0MB, programfiles: 0MB, windows folder: 0MB, target folder: 0MB
      2020-02-11 08:51:18,153 - File is not selected for download at the moment: Eula_Nero_2019_Nero_eng.RTF
      2020-02-11 08:51:18,153 - Total download size, based on currently set preferences: 463MB
      2020-02-11 08:51:18,153 - Total target folder size, based on currently set preferences: 463MB
      2020-02-11 08:51:18,153 - Total temp files size, based on currently set preferences: 0MB
      2020-02-11 08:51:18,153 - Total program files folder size, based on currently set preferences: 0MB
      2020-02-11 08:51:18,153 - Total windows folder size, based on currently set preferences: 0MB
      2020-02-11 08:51:18,153 - File N1 C:\Users\bvbow_000\AppData\Roaming\Nero\NeroInstaller\2020-NEROPLA\Files\Eula_Nero_2019_Nero_eng.RTF hasn't been selected for download
      2020-02-11 08:51:18,153 - File N2 C:\Users\bvbow_000\AppData\Roaming\Nero\NeroInstaller\2020-NEROPLA\Files\Nero2020-22.0.02100.exe to be downloaded from the beginning, config size=463384080
      2020-02-11 08:51:18,153 - File N3 C:\Users\bvbow_000\AppData\Roaming\Nero\NeroInstaller\2020-NEROPLA\Files\00011521_Nero_WaveEditor-15.0.00700_Free.exe hasn't been selected for download
      2020-02-11 08:51:18,153 - File N4 C:\Users\bvbow_000\AppData\Roaming\Nero\NeroInstaller\2020-NEROPLA\Files\00011522_Nero_SoundTrax-15.0.00700_Free.exe hasn't been selected for download
      2020-02-11 08:51:18,153 - File N5 C:\Users\bvbow_000\AppData\Roaming\Nero\NeroInstaller\2020-NEROPLA\Files\Nero_TuneItUp_free_2.8.0.84_setup.exe hasn't been selected for download
      2020-02-11 08:51:18,153 - Total download size, based on currently set preferences under consideration of already downloaded parts: 463MB
      2020-02-11 08:51:18,153 - Total needed maximum size in a single drive during download (if inet files in same drive as download):1019MB
      2020-02-11 08:51:18,153 - Maximum downloaded part size (if inet files are in a different drive than download): 463MB
      2020-02-11 08:51:18,154 - Calculated needed space in drive C: 1019MB, available: 36441MB
      2020-02-11 08:51:18,154 - DriveSpacePassed gmId=>2020-NEROPLA downloaded-version=>1
      2020-02-11 08:51:18,154 - User participates in product improvement program
      2020-02-11 08:51:18,157 - IncludedDownloadStart gmId=>2020-NEROPLA-22.0.02100
      2020-02-11 08:51:18,157 - DownloadStart gmId=>2020-NEROPLA downloaded-version=>1
      2020-02-11 08:51:18,162 - WorkerMain file: C:\Users\bvbow_000\AppData\Roaming\Nero\NeroInstaller\2020-NEROPLA\Files\Nero2020-22.0.02100.exe remote name: Nero2020-22.0.02100.exe
      2020-02-11 08:51:18,225 - StartFileDownload gmId=>2020-NEROPLA-22.0.02100 downloaded-version=>1
      2020-02-11 08:51:20,929 - FileFinished20Percent gmId=>2020-NEROPLA-22.0.02100 downloaded-version=>1
      2020-02-11 08:51:25,605 - FileFinished50Percent gmId=>2020-NEROPLA-22.0.02100 downloaded-version=>1
      2020-02-11 08:51:30,732 - FileFinished80Percent gmId=>2020-NEROPLA-22.0.02100 downloaded-version=>1
      2020-02-11 08:51:34,735 - FileDownloadFinished gmId=>2020-NEROPLA-22.0.02100 downloaded-version=>1
      2020-02-11 08:51:34,736 - DownloadSkippedWaveEditor2 gmId=>2020-NEROPLA downloaded-version=>1
      2020-02-11 08:51:34,737 - DownloadSkippedSoundTrax3 gmId=>2020-NEROPLA downloaded-version=>1
      2020-02-11 08:51:34,738 - DownloadSkippedTuneItUp4 gmId=>2020-NEROPLA downloaded-version=>1
      2020-02-11 08:51:34,738 - DownloadComplete gmId=>2020-NEROPLA downloaded-version=>1
      2020-02-11 08:51:34,738 - GmDownloadComplete gmId=>2020-NEROPLA downloaded-version=>1
      2020-02-11 08:51:34,739 - Hash check skipped
      2020-02-11 08:51:34,740 - MD5ThreadProc: expected md5:2a387f99d0ce3c2e9355e6d9c994c9b4 C:\Users\bvbow_000\AppData\Roaming\Nero\NeroInstaller\2020-NEROPLA\Files\Nero2020-22.0.02100.exe
      2020-02-11 08:51:37,556 - MD5ThreadProc: Digest: 2a387f99d0ce3c2e9355e6d9c994c9b4
      2020-02-11 08:51:37,557 - Hash check Ok
      2020-02-11 08:51:37,557 - Hash check skipped
      2020-02-11 08:51:37,558 - Hash check skipped
      2020-02-11 08:51:37,558 - Hash check skipped
      2020-02-11 08:51:37,558 - VerificationSucceeded gmId=>2020-NEROPLA downloaded-version=>1
      2020-02-11 08:51:37,559 - InstallGM: install start
      2020-02-11 08:51:39,729 - File C:\Users\bvbow_000\AppData\Roaming\Nero\NeroInstaller\2020-NEROPLA\Files\Nero2020-22.0.02100.exe signature verified
      2020-02-11 08:51:39,730 - Certificate subject: Nero AG
      2020-02-11 08:51:39,731 - Certificate issuer: Symantec Class 3 SHA256 Code Signing CA
      2020-02-11 08:51:39,731 - SignatureVerified gmId=>2020-NEROPLA-22.0.02100 downloaded-version=>1
      2020-02-11 08:51:39,788 - File version: 18.0.1.34
      2020-02-11 08:51:39,789 - Creating installation thread.
      2020-02-11 08:51:39,789 - InstallThreadProc: thread start => 7184
      2020-02-11 08:51:39,789 - Obtained and unlocked mutex Global\_MSIExecute, looks like we are free to continue installation
      2020-02-11 08:51:39,789 - Current directory: C:\Users\bvbow_000\AppData\Roaming\Nero\NeroInstaller\2020-NEROPLA
      2020-02-11 08:51:39,790 - Changing into directory: C:\Users\bvbow_000\AppData\Roaming\Nero\NeroInstaller\2020-NEROPLA\Files: succeeded
      2020-02-11 08:51:39,790 - Install file=> C:\Users\bvbow_000\AppData\Roaming\Nero\NeroInstaller\2020-NEROPLA\Files\Nero2020-22.0.02100.exe /q /u /UFPATH="C:\Users\BVBOW_~1\AppData\Local\Temp\NeroStubInstaller\"
      2020-02-11 08:52:38,533 - InstallThreadProc: process return code: 0
      2020-02-11 08:52:38,533 - Changing into directory: C:\Users\bvbow_000\AppData\Roaming\Nero\NeroInstaller\2020-NEROPLA: succeeded
      2020-02-11 08:52:38,533 - InstallThreadProc: GM install successfully, return code: 0
      2020-02-11 08:52:38,533 - InstallThreadProc: thread exit => 7184
      2020-02-11 08:52:38,534 - FileExtractionFinished gmId=>2020-NEROPLA-22.0.02100 downloaded-version=>1
      2020-02-11 08:52:38,535 - InstallGM: install start
      2020-02-11 08:52:38,567 - File C:\Users\BVBOW_~1\AppData\Local\Temp\NeroStubInstaller\NERO20191225024006859\Setup.exe signature verified
      2020-02-11 08:52:38,569 - Certificate subject: Nero AG
      2020-02-11 08:52:38,569 - Certificate issuer: Symantec Class 3 SHA256 Code Signing CA
      2020-02-11 08:52:38,569 - SignatureVerified gmId=>2020-NEROPLA-22.0.02100 downloaded-version=>1
      2020-02-11 08:52:38,569 - Creating installation thread.
      2020-02-11 08:52:38,570 - InstallThreadProc: thread start => 20364
      2020-02-11 08:52:38,570 - Obtained and unlocked mutex Global\_MSIExecute, looks like we are free to continue installation
      2020-02-11 08:52:38,570 - Current directory: C:\Users\bvbow_000\AppData\Roaming\Nero\NeroInstaller\2020-NEROPLA
      2020-02-11 08:52:38,570 - Changing into directory: C:\Users\BVBOW_~1\AppData\Local\Temp\NeroStubInstaller\NERO20191225024006859: succeeded
      2020-02-11 08:52:38,570 - Install file=> C:\Users\BVBOW_~1\AppData\Local\Temp\NeroStubInstaller\NERO20191225024006859\Setup.exe /s /v"/qn NERO.SKIP_INSTALL=1"
      2020-02-11 08:52:43,157 - InstallThreadProc: process return code: 0
      2020-02-11 08:52:43,157 - Changing into directory: C:\Users\bvbow_000\AppData\Roaming\Nero\NeroInstaller\2020-NEROPLA: succeeded
      2020-02-11 08:52:43,157 - InstallThreadProc: GM install successfully, return code: 0
      2020-02-11 08:52:43,157 - InstallThreadProc: thread exit => 20364
      2020-02-11 08:52:43,157 - FilePrereqsFinished gmId=>2020-NEROPLA-22.0.02100 downloaded-version=>1
      2020-02-11 08:52:43,158 - InstallGM: install start
      2020-02-11 08:52:43,167 - File C:\Users\BVBOW_~1\AppData\Local\Temp\NeroStubInstaller\NERO20191225024006859\Setup.exe signature verified
      2020-02-11 08:52:43,168 - Certificate subject: Nero AG
      2020-02-11 08:52:43,168 - Certificate issuer: Symantec Class 3 SHA256 Code Signing CA
      2020-02-11 08:52:43,168 - SignatureVerified gmId=>2020-NEROPLA-22.0.02100 downloaded-version=>1
      2020-02-11 08:52:43,168 - Creating installation thread.
      2020-02-11 08:52:43,169 - InstallThreadProc: thread start => 15460
      2020-02-11 08:52:43,169 - Obtained and unlocked mutex Global\_MSIExecute, looks like we are free to continue installation
      2020-02-11 08:52:43,169 - Current directory: C:\Users\bvbow_000\AppData\Roaming\Nero\NeroInstaller\2020-NEROPLA
      2020-02-11 08:52:43,169 - Changing into directory: C:\Users\BVBOW_~1\AppData\Local\Temp\NeroStubInstaller\NERO20191225024006859: succeeded
      2020-02-11 08:52:43,169 - Install file=> C:\Users\BVBOW_~1\AppData\Local\Temp\NeroStubInstaller\NERO20191225024006859\Setup.exe /s /v"/qn NERO.IS_EULA_ACCEPTED=1 NERO.INSTALL_DESKTOPSHORTCUT=1 NERO.INSTALL_EXTENSIONS=1 NERO.UPDATE_CHECK_INTERVAL=604800000 NERO.UPDATE_CHECK_INTERVAL_AI=604800000 INSTALLDIR=\"C:\Program Files (x86)\Nero\" "
      2020-02-11 08:52:46,644 - InstallThreadProc: process return code: 0
      2020-02-11 08:52:46,644 - Changing into directory: C:\Users\bvbow_000\AppData\Roaming\Nero\NeroInstaller\2020-NEROPLA: succeeded
      2020-02-11 08:52:46,644 - InstallThreadProc: GM install successfully, return code: 0
      2020-02-11 08:52:46,644 - InstallThreadProc: thread exit => 15460
      2020-02-11 08:52:46,645 - FileInstallFinished gmId=>2020-NEROPLA-22.0.02100 downloaded-version=>1
      2020-02-11 08:52:46,646 - CheckingMsiMessages gmId=>2020-NEROPLA-22.0.02100
      2020-02-11 08:52:46,647 - Environment var ALLUSERSPROFILE=C:\ProgramData
      2020-02-11 08:52:46,647 - Environment var APPDATA=C:\Users\bvbow_000\AppData\Roaming
      2020-02-11 08:52:46,647 - Environment var asl.log=Destination=file
      2020-02-11 08:52:46,647 - Environment var CommonProgramFiles=C:\Program Files (x86)\Common Files
      2020-02-11 08:52:46,647 - Environment var CommonProgramFiles(x86)=C:\Program Files (x86)\Common Files
      2020-02-11 08:52:46,647 - Environment var CommonProgramW6432=C:\Program Files\Common Files
      2020-02-11 08:52:46,647 - Environment var COMPUTERNAME=LENOVO_BRYAN
      2020-02-11 08:52:46,647 - Environment var ComSpec=C:\WINDOWS\system32\cmd.exe
      2020-02-11 08:52:46,647 - Environment var configsetroot=C:\WINDOWS\ConfigSetRoot
      2020-02-11 08:52:46,647 - Environment var DriverData=C:\Windows\System32\Drivers\DriverData
      2020-02-11 08:52:46,647 - Environment var easyplussdk="C:\Program Files (x86)\Common Files\lenovo\easyplussdk\bin"
      2020-02-11 08:52:46,647 - Environment var FPS_BROWSER_APP_PROFILE_STRING=Internet Explorer
      2020-02-11 08:52:46,647 - Environment var FPS_BROWSER_USER_PROFILE_STRING=Default
      2020-02-11 08:52:46,647 - Environment var FP_NO_HOST_CHECK=NO
      2020-02-11 08:52:46,647 - Environment var HOMEDRIVE=C:
      2020-02-11 08:52:46,647 - Environment var HOMEPATH=\Users\bvbow_000
      2020-02-11 08:52:46,647 - Environment var LOCALAPPDATA=C:\Users\bvbow_000\AppData\Local
      2020-02-11 08:52:46,647 - Environment var LOGONSERVER=\\LENOVO_BRYAN
      2020-02-11 08:52:46,647 - Environment var NUMBER_OF_PROCESSORS=8
      2020-02-11 08:52:46,647 - Environment var OneDrive=C:\Users\bvbow_000\OneDrive - Watchtower
      2020-02-11 08:52:46,647 - Environment var OneDriveCommercial=C:\Users\bvbow_000\OneDrive - Watchtower
      2020-02-11 08:52:46,647 - Environment var OneDriveConsumer=C:\Users\bvbow_000\OneDrive
      2020-02-11 08:52:46,647 - Environment var OS=Windows_NT
      2020-02-11 08:52:46,647 - Environment var Path=C:\Program Files (x86)\Razer Chroma SDK\bin;C:\Program Files\Razer Chroma SDK\bin;C:\Program Files (x86)\Lenovo\FusionEngine;C:\Program Files (x86)\Intel\iCLS Client\;C:\Program Files\Intel\iCLS Client\;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\WINDOWS\System32\WindowsPowerShell\v1.0\;C:\Program Files\Intel\Intel(R) Management Engine Components\DAL;C:\Program Files\Intel\Intel(R) Management Engine Components\IPT;C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\DAL;C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\IPT;C:\Program Files\Intel\WiFi\bin\;C:\Program Files\Common Files\Intel\WirelessCommon\;C:\Program Files (x86)\Lenovo\Motion Control\;C:\Program Files (x86)\Common Files\lenovo\easyplussdk\bin;C:\Program Files (x86)\Windows Kits\8.1\Windows Performance Toolkit\;C:\Program Files\Microsoft SQL Server\110\Tools\Binn\;C:\Program Files (x86)\Windows Live\Shared;C:\Program Files (x86)\Git\cmd;C:\Program Files\Microsoft SQL Server\Client SDK\ODBC\110\Tools\Binn\;C:\Program Files (x86)\Microsoft SQL Server\120\Tools\Binn\ManagementStudio\;C:\Program Files (x86)\Microsoft SQL Server\120\Tools\Binn\;C:\Program Files\Microsoft SQL Server\120\Tools\Binn\;C:\Program Files (x86)\Microsoft SQL Server\120\DTS\Binn\;C:\Program Files (x86)\QuickTime\QTSystem\;C:\Program Files (x86)\NVIDIA Corporation\PhysX\Common;C:\Program Files (x86)\Common Files\Plantronics\;C:\Program Files (x86)\Plantronics\MyHeadsetUpdater\;C:\Program Files\Microsoft SQL Server\120\DTS\Binn\;C:\WINDOWS\system32\config\systemprofile\AppData\Local\Microsoft\WindowsApps;;C:\WINDOWS\System32\OpenSSH\;C:\Program Files (x86)\HP\IdrsOCR_15.2.10.1114\;C:\Program Files\NVIDIA Corporation\NVIDIA NvDLISR;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\WINDOWS\System32\WindowsPowerShell\v1.0\;C:\WINDOWS\System32\OpenSSH\;C:\windows\system32;C:\windows;C:\windows\System32\Wbem;C:\windows\System32\WindowsPowerShell\v1.0\;C:\Program Files (x86)\Git\bin;C:\src\php;C:\src\arc\bin;C:\Program Files (x86)\Notepad++;C:\Program Files (x86)\Microsoft Visual Studio 12.0\Common7\IDE;C:\Users\bvbow_000\AppData\Local\Microsoft\WindowsApps
      2020-02-11 08:52:46,647 - Environment var PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC
      2020-02-11 08:52:46,647 - Environment var PROCESSOR_ARCHITECTURE=x86
      2020-02-11 08:52:46,647 - Environment var PROCESSOR_ARCHITEW6432=AMD64
      2020-02-11 08:52:46,647 - Environment var PROCESSOR_IDENTIFIER=Intel64 Family 6 Model 60 Stepping 3, GenuineIntel
      2020-02-11 08:52:46,647 - Environment var PROCESSOR_LEVEL=6
      2020-02-11 08:52:46,647 - Environment var PROCESSOR_REVISION=3c03
      2020-02-11 08:52:46,647 - Environment var ProgramData=C:\ProgramData
      2020-02-11 08:52:46,647 - Environment var ProgramFiles=C:\Program Files (x86)
      2020-02-11 08:52:46,647 - Environment var ProgramFiles(x86)=C:\Program Files (x86)
      2020-02-11 08:52:46,647 - Environment var ProgramW6432=C:\Program Files
      2020-02-11 08:52:46,647 - Environment var PSModulePath=C:\WINDOWS\system32\WindowsPowerShell\v1.0\Modules\;C:\Program Files (x86)\Microsoft SQL Server\120\Tools\PowerShell\Modules\
      2020-02-11 08:52:46,647 - Environment var PUBLIC=C:\Users\Public
      2020-02-11 08:52:46,647 - Environment var SHFBROOT=C:\Program Files (x86)\EWSoftware\Sandcastle Help File Builder\
      2020-02-11 08:52:46,647 - Environment var SystemDrive=C:
      2020-02-11 08:52:46,648 - Environment var SystemRoot=C:\WINDOWS
      2020-02-11 08:52:46,648 - Environment var TEMP=C:\Users\BVBOW_~1\AppData\Local\Temp
      2020-02-11 08:52:46,648 - Environment var TERM=msys
      2020-02-11 08:52:46,648 - Environment var TMP=C:\Users\BVBOW_~1\AppData\Local\Temp
      2020-02-11 08:52:46,648 - Environment var USERDOMAIN=LENOVO_BRYAN
      2020-02-11 08:52:46,648 - Environment var USERDOMAIN_ROAMINGPROFILE=LENOVO_BRYAN
      2020-02-11 08:52:46,648 - Environment var USERNAME=bvbow_000
      2020-02-11 08:52:46,648 - Environment var USERPROFILE=C:\Users\bvbow_000
      2020-02-11 08:52:46,648 - Environment var VS110COMNTOOLS=C:\Program Files (x86)\Microsoft Visual Studio 11.0\Common7\Tools\
      2020-02-11 08:52:46,648 - Environment var VS120COMNTOOLS=C:\Program Files (x86)\Microsoft Visual Studio 12.0\Common7\Tools\
      2020-02-11 08:52:46,648 - Environment var VSINSTALLDIR=C:\Program Files (x86)\Microsoft Visual Studio 12.0\
      2020-02-11 08:52:46,648 - Environment var windir=C:\WINDOWS
      2020-02-11 08:52:46,648 - CheckingMsiMessagesFoundNoFile gmId=>2020-NEROPLA-22.0.02100
      2020-02-11 08:52:47,077 - Deleting temporary folder C:\Users\BVBOW_~1\AppData\Local\Temp\NeroStubInstaller\NERO20191225024006859\ succeeded
      2020-02-11 08:52:47,077 - http://install.nero.com/link.php?to=1...
      2020-02-11 08:52:47,354 - GmInstallationSucceeded gmId=>2020-NEROPLA downloaded-version=>1
      2020-02-11 08:52:47,355 - Delete ControlNeeded when create icon.
      2020-02-11 08:52:47,355 - Delete PendingFileRenameOperations when create icon.
      2020-02-11 08:52:47,355 - NeroStartIconNoLauncher gmId=>2020-NEROPLA downloaded-version=>1
      2020-02-11 08:53:02,069 - couldn't start nero launcher, installation folder:C:\Program Files (x86)\Nero
      2020-02-11 08:53:02,272 - Application Exiting, ExitCode=0
      2020-02-11 08:53:02,272 - === Stopped logging of StubInstaller ===
      2020-02-11 08:53:02,272 -
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  • I misunderstood this-

    "When downloading you have the option to download them in the drive of your choice. I have downloaded them on my Disk Drive D to keep the Main Disk Drive C empty."

    Somehow, I thought you meant you installed on your D: Sorry about that.

    According to the log, the install succeeded and you were redirected to the website thanking you for installing it. After that, it said it couldn't start the Nero Launcher.

    However, I don't see where it actually installed anything and it looks like the whole process took about 3 minutes, well short of what it would ordinarily take. There are no indications of a problem and it references all the correct folders on your C: drive.

    Please go here-

    https://nerosupport.freshdesk.com/en/...

    and download the appropriate offline installer (I don't know if you purchased a permanent license or a subscription) but download it to your C: drive. Right click on it and run it as administrator. You can delete the installer after the installation.
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  • Historical Info regarding offline install:
    1. 2/4/2020; first attempt, got error
    2. Second attempt that same day, no error this time around, it installed some programs, not all, and none of them worked, the main Nero program was not installed.
    3. 2/4/2020; Ran FirstAid Uninstaller
    4. 2/11/2020; Retried again today, got the same error as step 1; i'll attach a screen shot of the error.
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  • I suspect you have the Redistributable 2019 installed.

    I don't have Win 8 but go to Control Panel, Programs, Programs and Features.

    If the Microsoft C++ 2019 redistributable is installed, click on it and select Uninstall.

    Reboot your computer.

    Run the Nero 2020 installation as before. Does that work?
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  • I'm on Windows 10 Home 64 bit.

    OK, do you know which one should I uninstall, perhaps both?
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  • 1
    They have to make it complicated by pooling v2015 through 2019. Uninstall both of them. When you get done with the Nero installation, they'll reinstall via updates.
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  • I have uninstalled the 2015-2019 Redistributable, retried installing the offline version, and now everything works perfectly.
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