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I’m frustrated

Nero Platinum 2016 MediaHome crashes at startup

I have scoured this forum for the solutions; none suggested have worked (renaming directories, RAA, updates, etc). MediaHome displays the GUI, will play the first 3-5 seconds of the DVD intro then completely shut down. The process will start, then crash, leaving only the NeroUpdate process running. System is Win10Pro/64 with 32Gb RAM. Rather disappointed at the moment.
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