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Nero Platinum 2016 upgrate to Nero Platinum 2017


I reinstalled Nero 2017 Platinium.

1) I'm able to download updates
2) When i go til my serial number for Nero 2017 and select available programs, and select download, i got a message who tells me " Waiting on user feedback" When i select download and install, i got the message "Issue under download. Check your internet connection or try again later". This happed all over again.

If i delete Nero 2017 and install Nero 2016 Platinum, everything works fine.

i followed step-by-step, what to do from Nero support with my antivis program and firewall. Everything seems to be okay.

I tryed everything, but i dunno what to do. Any solution out there ?
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