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Nero Platinum 2018 Suite wil not install on WIN10 Pro becouse a required file is locked

Dear reader, today I bought Nero platinum 2018 suite. I received a mail with the serial number and download links. I have done the downloads but I can not install the program. Whatever I do I always get the message "Nero installation does not have access to one of the required files because it is locked. Close all applications and try again" I've tried it 20 times but it is not! My cleverbridge reference number: 146771425.
I am Using Windows10 Pro.
Can you help me?
Thank you in advance, Nol Cimmermans
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