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Nero Platinum 2018 Windows 10 incompatibility

I have Nero Platinum 2018 in which I was never able to use due to its incompatibility with windows 10. The tech service didn't do anything but close out the tech service request when nothing worked. Now 2019 is out and you can no loner get 2018 latest version download, the 2018 code doesn't work and the disk version never loaded always showed an error. I paid for a product that never worked now I supposed to purchase 2019. Is there a solution t the 2018 incompatibility problem?
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